[pdf-embedder url=’http://appliancetechmanuals.com/wp-content/uploads/whirlpool/TechSheet-W10849767-RevA.pdf’ title=’TechSheet-W10849767-RevA’]W10849767A FOR SERVICE TECHNICIAN’S USE ONLY Do not discard

Tech Sheet

Voltage Measurement Safety Information

When performing live voltage measurements, you must do the following: I Verify the controls are in the off position so that the appliance does not start when energized. I Allow enough space to perform the voltage measurements without obstructions. I Keep other people a safe distance away from the appliance to prevent potential injury. I Always use the proper testing equipment. I After voltage measurements, always disconnect power before servicing.


ELECTRICAL SUPPLY: LOWER SPRAY ARM ROTATION: (Under load) 60 Hz, 120 VAC 25 to 40 rpm

SUPPLY WATER FLOW RATE: UPPER SPRAY ARM ROTATION: To fill 2 qt (1.9 L) in 27 seconds, 120 psi maximum, 20 psi minimum. 25 to 35 rpm

SUPPLY WATER TEMPERATURE: REPAIR KITS 120°F (49°C) (Before starting a cycle, run water from sink faucet until hot.) Vinyl Touch-Up Kits: 675576 (Blue), 676453 (White), 676455 (Gray) WATER CHARGE: 1.3 gal. (4.8 L) First Fill (approximate), 1.1 gal. (4.3 L) Other Fills


Control Assembly Locking tab



B 4

C 2 Hinge hook

A. Control is mounted to the console by snaps along the side and top and/or Underside of housing base screw tabs along the top. 3 B. Connector Box – Covers high-voltage connections. Must be removed first, then remove connector brace to service control and wiring harness. Steps to Access Control for Servicing

C. Connector Brace – Locks wiring harness connectors to control. 1. Connector Box Removal: IMPORTANT: Connector box and brace must be reattached to control when Press inward on the retainer tabs as indicated while lifting up on the service is completed. connector box. This can be done with a screwdriver or similar tool from either the top or bottom side of the control. Rast Connector Pinout 2. Connector Brace Removal: Pin 1 Locate the 3 brace locking tabs as shown. Push each tab in the direction required while applying light downward rotational force Pin 1 on the brace. It is easiest to unlock one tab at a time, working from one end of the brace to the other.

3. Once all 3 tabs are unlocked, pivot the brace to allow removal and gain access to the wiring harness connectors and control for required servicing.

4. Connector Brace Reattachment: Attach the brace hinge hooks into holes in the hinge tabs on control housing base. Pivot brace until all 3 locking tabs snap into housing lid. Make sure the harness wires lay flat and are not pinched.

5. Connector Box Reattachment: Position the connector box over P4 and P5 connectors, insert the retainer tabs into brace mounting holes, and snap box onto control housing lid. Make sure box is sitting flush against both the brace and housing and harness wires are flat and not pinched.

Meter Check of Loads and Fuses

Fuse Service Check: Fuse Resistance Check:

F601 = Small triac load fuse Unplug dishwasher or disconnect power. F600 = Wash pump motor fuse Measure resistance of fuses F600 and F601. Check operation of loads during Service Diagnostics cycle. a. Disconnect wash pump motor wiring jumper P5 from the control board. b. Using a resistance meter, measure the resistance between control board If any of the triac loads work (fill, dispenser, drain), F601 fuse is OK. connection pins P5-2 and P6-3. If all triac loads fail to work, F601 fuse could be open. See “Control Pinout” diagram.

If wash pump motor runs, F600 is OK. If resistance is <3 W, both fuses are OK. If wash pump motor does not run, F600 fuse could be open. If either If resistance is >3 W, replace control. fuse could be open, See “Fuse Resistance Check.” What To Do If Fuse Open:

Inspect and check resistance of all loads on fuses. If any loads are open, shorted, or have evidence of overheating or pinched wires, replace loads and/or repair wires.


Wiring Diagram LEDs – 14 maximum (not all models) Keys – 5 maximum (not all models) Cycles

Schematic shown with door switch and all other normally open contacts open. Option A Integrated User Interface *Denotes energy-efficient components. Do not substitute. Option B Start Cancel Status 3 Resume Drain

Control Pinout

Metering of Triac Loads

Load must be connected for triac to operate correctly. Meter checks best made at the control. See illustration below and “Dishwasher Strip Circuits.”

Fuse test points, see “Fuse Resistance Check” in “Meter Check of Loads and Fuses” section.

-4 -3 -2 -1 -2 -1 -1 -2 -3 -1 -3 -4 -6 -7 -9 -1 -3 -4 -6 -1 -3 -5 -6 -1 -2 -3 -4 -1-2 -3-4 -5-6 P4 P5 P6 P7 P9 P14 BR BU V P11 P12

Turq R Y (LBU)

Dishwasher Strip Circuits

The following individual circuits are for use in diagnoses. Do not continue with Unplug dishwasher or disconnect power. the diagnosis of the appliance if a fuse is blown, a circuit breaker is tripped, or if there is less than a 120-volt power supply at the wall outlet. Perform resistance checks. To check resistance of a component, disconnect harness leads first.

Door Switch

Electronic Control (To Heater) (To Wash Motor, (To Heater) N.O. Vent, and Triac Loads) N.O. Door Switch Heater (N) Relay N.O. Heater (L1) Relay Sensing Input Pilot (L1) Relay

12V Micro Pin Micro Pin Micro Pin P9-6 V N.O. V P9-5 Pin 1 Pin 3 Door Switch

Electronic Control


See “Meter Check of Loads and Fuses” to diagnose possible open fuse issues.

Motor Fuse F601 Power P6-4



N.O. Turq Turq Fuse F600 BK P4-2 (LBU) 1-PH Sync (LBU) P4-1 W P5-2 Wash P5-1

Pilot L1 Relay Pin 1 Motor Pin 3 (Also see Door Switch circuit.) Motor Triac

Electronic Control Electronic Control


Water Heating/Heat Dry and Water Sensing with O.W.I. Sensor (Water/Air/Soil/Temperature)

Pump is washing and control monitors temperature during water heating periods. See “Wash/Rinse” and “Water Sensing with O.W.I. Sensor (Water/Air/Soil/Temperature)” circuits. NOTE: OWI sensor not available on all models.

Heater Electronic Control Electronic Control Electronic P12-6 Y Pin 1 Turbidity Drive N Control P12-5 L1 N.C. P12-4 Y Pin 2 Foam Drive O.W.I. Sensor P4-3 BU/R BU/W P4-4 N.O. P4-1 W P12-3 (on some models) N.O. P12-2 Y Pin 3 OPT Sig BK P4-2 BU/R Heater N Relay P12-1 (Also see Door Hi-Limit Switch circuit) Y Pin 4 VCC

Heater L1 Relay Thermostat Y Pin 5 Ref

(Also see Door Opens Y Pin 6

Switch circuit) 171°F – 181°F NTC

(77°C – 83°C)


See “Meter Check of Loads and Fuses” to diagnose possible open fuse issues.

L1 Fuse F600 Float Float Switch N P5-2 (In normal position Input holds switch closed.)

BK P4-2 N.O. P6-4 BR N.O. BR P6-6 P6-7 BR BR P6-9 P4-1 W Pin 3 Pin 1 Pin 1 Pilot L1 Relay Pin 3 (Also see Door Overfill Triac Switch circuit.) Fuse P7-3 Float Switch F601

Electronic Control Electronic Control Electronic Control

Test hole for P6-3 and P6-4 may crowd P6-6 and P6-7. Recommend using test hole for P7-3.


See “Meter Check of Loads and Fuses” to diagnose possible open fuse issues.

L1 Fuse F600 N


BK N.O. P6-3 BR BR P6-1 P4-1 W Pin 1 Pin 3 P4-2 P7-3 Triac Pilot L1 Relay Fuse (Also see Door F601 Switch circuit.) Electronic Control Electronic Control

Test hole for P6-3 and P6-4 may crowd P6-1. Recommend using test hole for P7-3.

Dispenser (Detergent and Rinse Aid)

See “Meter Check of Loads and Fuses” to diagnose possible open fuse issues.

L1 Fuse F600 N


BK P4-2 N.O. V V P9-1 P4-1 W Pin 1 Pin 3 P9-3 Triac Pilot L1 Relay Fuse P7-3 (Also see Door F601 Switch circuit.)

Electronic Control Electronic Control

Test hole for P9-3 may crowd P9-1. Recommend using test hole for P7-3.


Service Diagnostics Cycle

INTERVAL 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1


Cycle 1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1 CY1

Cycle 2 CY2 CY2 CY2 CY2 CY2 CY2 CY2 CY2 CY2 CY2 CY2 CY2

Cycle 3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3 CY3



Sanitized NOTE 4 SAN SAN


All other Cycle, Option, and Status LEDs ALL S

INTERNAL TIME (min:sec) 0:06 1:21 1:21 1:21 1:21 0:10 0:45 0:25 0:15 0:05 1:00 T TOTAL TIME MAX (MAX): 23:24 2:00 0:30 1:00 0:30 4:00 0:01 0:01 0:01 0:01 1:58 2:30 1:21 1:21 A

Thermistor check interval N (temperature sensor) NOTE 4 THR D

OWI check intervals (soil sensor) NOTE 5 B


NOTE: OWI has thermistor built in (see above)

LOADS Customer Error 1 Customer Error 2 Pilot Relay Customer Error 3 Customer Error 4 Service Error 1 Service Error 2 PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT PLT

Fill Valve FIL FIL


Dispenser (detergent/rinse aid) DSP

Drain Pump Motor DRN DRN DRN

Heater HTR HTR

REFERENCE NOTES (see below) 211113 4 5a 6 5b

Service Diagnostics Cycle Notes 2 Turn on all LEDs immediately upon receiving entry sequence (even if door is open) for 5 seconds as a display test. Turn off all LEDs for 1 1 To invoke the Diagnostics cycle, perform the following while second prior to reporting customer error history. in standby: 3 Press Hi Temp key in this interval to clear customer error history. Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between key presses. 4 Thermistor (temperature sensor) checks:

The Service Diagnostics cycle will start when the door is closed. Turn Clean LED on if thermistor is in its normal temperature range of 32°F–167°F (0°C–75°C). To rapid advance 1 interval at a time, press the Start/Resume key. Rapid advance may skip sensor checks as some checks require Turn Sanitized LED on if Fill temperature is above 70°F (21°C). 2 complete intervals. 5 OWI (Optical Soil Sensor) Checks: NOTE: The Diagnostic cycle will pause when the door is opened and a. Turn on CLEAN/COMPLETE LED if water presence is detected resume automatically upon door closure. No Start/Resume key press during the previous OWI sensing interval. required to resume. b. Turn on CLEAN/COMPLETE LED if elevated soil levels are detected during the previous OWI sensing interval. Invoking Service Diagnostics clears all status and last run information from memory and restores defaults. It also forces the 6 Turn on Clean LED in this interval if dispenser current is next cycle to be a sensor calibration cycle. detected in previous interval.

Drain and wash motors will pulsate on and off.

Last Ran cycles and options returned to default.

Last Ran Delay returns to the default delay setting.

Operating state returns to Standby upon completing or terminating the Service Diagnostics cycle.


Service Diagnostics with Error Codes Service Error Codes Table

Entry sequence: Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no Example: 6-1 means “Inlet Water” function, “Low / No Water” problem. more than 1 second between key presses. Function Problem Causes What to Check NOTE: Some models have replaced the “Clean” LED with “Complete.” Code Code 1- 1- Control detected 1. Unplug dishwasher or DISPLAY TEST – ALL LEDs ON INTERVAL 24 Control Pilot K1 pilot relay disconnect power. Stuck On stuck closed. ERROR – MOST RECENT INTERVAL 23 2- 2. Check all loads on K1 User 2- Damaged or Pilot Relay for shorts. Clean LED Pause Clean LED Pause Repeat Interface Control corrupted memory will flash 2 sec. will flash 5 sec. 3 times Software on control board. 3. Replace control and all CLEAN FUNCTION CLEAN PROBLEM unless 3- Issue Incompatible shorted components. code. code. advanced Ther- software by Start/ mistor/ 1- components 1. Unplug dishwasher or If no error, Clean If no error, Clean Resume OWI Stuck inside micro. disconnect power. LED will stay on LED will stay on key. Key solid for 5 seconds. solid for 5 seconds. Control detected 2. Replace control board. 1- stuck key(s) in ERROR 2 INTERVAL 22 Open keypad or keypad Check responsiveness of connection. each key. Clean LED Pause Clean LED Pause Repeat 2- NOTE: If any keys will flash 2 sec. will flash 5 sec. 3 times Shorted are stuck, the 1. If some keys do CLEAN FUNCTION CLEAN PROBLEM unless stuck key will be not respond: code. code. advanced 3- ignored and an by Start/ Failed error recorded to – Unplug dishwasher or If no error, Clean If no error, Clean Resume Calibra- the service history disconnect power. LED will stay on LED will stay on key. tion but no alert to solid for 5 seconds. solid for 5 seconds. customer. – Disassemble door and inspect for correct ERROR 3 INTERVAL 21 Open connector assembly of control, or component console, and button tree. Clean LED Pause Clean LED Pause Repeat in Temperature will flash 2 sec. will flash 5 sec. 3 times Sensing circuit. – Adjust assembly to CLEAN FUNCTION CLEAN PROBLEM unless Open or faulty eliminate stuck keys, code. code. advanced temperature sensor. reassemble door, and by Start/ Temperature sensor test each key. If no error, Clean If no error, Clean Resume input on control. LED will stay on LED will stay on key. – If key(s) still stuck/ solid for 5 seconds. solid for 5 seconds. Incoming water unresponsive, replace temperature above control. ERROR 4 – OLDEST INTERVAL 20 167°F (75°C). Shorted connection 1. Check operation of Clean LED Pause Clean LED Pause Repeat or component temperature sensor in will flash 2 sec. will flash 5 sec. 3 times in Temperature Service Diagnostics cycle. CLEAN FUNCTION CLEAN PROBLEM unless Sensing circuit. code. code. advanced Shorted or faulty 2. Unplug dishwasher or by Start/ temperature sensor. disconnect power. If no error, Clean If no error, Clean Resume Temperature sensor LED will stay on LED will stay on key. input on control. 3. Check all components solid for 5 seconds. solid for 5 seconds. and connections in the 1. OWI failure. Temperature Sensing circuit 10 seconds pause Hi Temp LED will with meter. be on 1. Check incoming water Press Cycle Select key to clear errors. Cycle will INTERVAL 19 temperature. advance to next interval automatically when errors have been cleared. 2. Check operation of temperature sensor in Service Diagnostics Cycle INTERVAL 18-3 Service Diagnostics cycle. Turns on loads and checks sensors. 3. Unplug dishwasher or SERVICE CYCLE ERROR 1 INTERVAL 2 disconnect power.

Clean LED Pause Clean LED Pause Repeat 4. Check all components will flash 2 sec. will flash 5 sec. 3 times and connections in the CLEAN FUNCTION CLEAN PROBLEM unless Temperature Sensing circuit code. code. advanced with meter. by Start/ If no error, Clean If no error, Clean Resume 1. Check all connections in LED will stay on LED will stay on key. Soil Sensing circuit. solid for 5 seconds. solid for 5 seconds. 2. Check OWI lens surface. SERVICE CYCLE ERROR 2 INTERVAL 1 Clean if needed.

Clean LED Clean LED Repeat 3. Run Service Diagnostics will flash will flash 3 times to check OWI operation. CLEAN FUNCTION CLEAN PROBLEM unless code. code. advanced OWI should see low soil by Start/ with clear water. Unplug If no error, Clean If no error, Clean Resume dishwasher or disconnect LED will stay on LED will stay on key. power and replace OWI or solid for 5 seconds. solid for 5 seconds. control if needed.

NOTE: Run diagnostics after installing OWI to force calibration on next regular wash cycle.

Pause Pause 2 sec. 5 sec.

NOTE: Once error codes are extracted, refer to the “Service Error Codes Table” section to diagnose and correctly resolve the root cause condition.


Function Problem Causes What to Check Function Problem Causes What to Check Code Code Code Code 2. Drain hose check Dirty water backs into 1- 1. No water to Verify water supply is 3- 3- valve not sealing. dishwasher after draining. 6- Low/No dishwasher. turned on and supply Ther- Failed Inlet Water line adequate. mistor/ Calibra- 1. Disconnect drain hose at Water (Mecha- 2. Bowls or pots OWI tion plumbing connection. nical loaded or flipped Instruct customer on (cont.) (cont.) Problem) and captured wash loading. Refer to Use 2. Elevate hose above water. and Care Guide. dishwasher and fill with 2- 3. Drain loop water. If water flows into Fill Valve detached from tub Check for water siphoning dishwasher, replace entire Electrical and/or improper out of unit: drain loop (install as high Problem drain connection. as possible and attach to 1. Allow dishwasher to underside of countertop 3- 4. Water leaking complete normal fill. if possible). Suds/Air from dishwasher. in Pump 5. Fill valve or water 2. Drain for 5 – 10 4- 3- 1. Loose connection 1. Check operation of wash line plugged with seconds by pressing Wash Motor in Motor circuit motor during diagnostics. 4- debris. CANCEL/DRAIN. Motor Not and/or faulty Float Running wash motor. 2. Unplug dishwasher Switch 6. Overfill switch 3. Open door and confirm or disconnect power. Open stuck in “Overfill” water does not siphon out position and/or of unit. If it does, confirm 3. Check resistances dishwasher not drain loop is attached to of connections in the level. side of dishwasher and Wash circuit. 7. Fill valve drain hose is connected electrical problem. to a drain at least 20″ – Check/fix loose (50.8 cm) off the floor. connections or replace 1. Loose connection wash motor. in Fill Valve circuit Check for leaks under and/or open Fill dishwasher. 2. Control Motor 1. Unplug dishwasher or Valve Solenoid. Drive circuit or disconnect power. Turn off water supply to Sense circuit. 2. Open fuse on dishwasher, disconnect 2. If meter check of Wash control to fill valve. water line to inlet valve, Motor circuit shows normal and inspect/clean the inlet resistance and still not 3. Fill Valve Drive screen of fill valve. getting power to the wash circuit on the motor, replace control. control. Check other error codes 1. Too many suds. to see if 6-4 also occurred. 5- 1- 1. Door was not Instruct customer. Refer See 6-4 Error Code. Door Door latched within to Use and Care Guide. 2. Bowls or pots Switch Stuck 4 seconds of loaded or flipped Check other error codes Open pressing the Start/ and captured to see if 6-2 also occurred. Resume key. wash water. See 6-2 Error Code. 3. Water leaking 2. Loose connection 1. Check strike plate from dishwasher. Unplug dishwasher or in Door Switch and door closure force. 1. Overfill switch disconnect power and circuit and/or door Verify door seal is seated stuck in “Overfill” check resistances of fill switch contacts properly. Check for position and/or valve solenoid and all stuck open and/ interference between dish dishwasher connections in the Fill or door switch racks and door. Try bending not level. circuit with meter. contacts stuck open strike plate down for better and/or door switch engagement. -Fix/replace open not making contact: connection/part. 2. Unplug dishwasher or – Sloppy door latch disconnect power. Refer to “Fuse Service assembly (which Check” in “Meter Check of can be aggravated 3. Check resistances of Loads and Fuses” section. by high door closure door switch contacts and force, keeping strike all connections in the Unplug dishwasher or plate from fully Door Switch circuit while disconnect power and seating). opening and closing the replace control. door latch. – Door switch (high 1. Allow unit to fill and resistance). – If high resistance with wash for 1 minute. Open door closed, check/fix door and check for loose connections. excessive sudsing.

4. Measure resistance 2. Confirm using proper of door switch contacts dishwasher detergent, while checking mechanical not hand detergent. operation of latch assembly. Check for broken 3. Check for excessive plastic pieces on latch rinse aid leakage. assembly. Replace latch if faulty. Instruct customer on loading. Refer to Use 3. If none of the 1. Unplug dishwasher or and Care Guide. above. disconnect power. Check for leaks under 2. Replace control. dishwasher.

2- Control 1. Open and close door Remove any items stuck Door programmed to not and then press Start/ under the float. Verify that Stuck start if it suspects Resume key. Instruct the float moves freely Closed the door switch customer to open door and hear “click” of the is stuck closed. between cycles. switch contacts. Check/ Control looks for the adjust levelness of the door switch to open 2. Unplug dishwasher or dishwasher. between cycles. disconnect power.

– Customer didn’t 3. Measure resistance open the door of door switch contacts between cycles while checking mechanical or door switch operation of latch contacts stuck assembly. closed.


Function Problem Causes What to Check Function Problem Causes What to Check Code Code Code Code 8- 6- 4- 2. Drain hose check Water backs into Draining 2- 1. Loose connection 1. Check operation of drain Inlet Float valve not sealing. dishwasher after draining Drain in Drain Motor motor during diagnostics. Water Switch and elevates water level. 10- Motor circuit and/or (cont.) Open 3. Fill valve triac on Other Electrical open Drain Motor 2. Unplug dishwasher or (cont.) control shorted. 1. Disconnect drain hose Problem winding. disconnect power. at plumbing connection. 4. Fill valve 3. Check resistances of mechanically 2. Elevate hose above drain motor winding and stuck open. dishwasher and fill with all connections in the 5. Too many suds. water. If water flows into Drain circuit. dishwasher, replace entire drain loop (install as high – If high resistance, check/ as possible and attach to fix loose connections or underside of countertop replace drain motor. if possible). 2. Debris stuck in 1. Unplug dishwasher or If still filling while door drain motor impeller. disconnect power. is open, fill valve is mechanically stuck open 2. Remove drain motor (see below). If not filling and dislodge debris with the door open, check from impeller. operation in Service Diagnostics Test cycle. 3. Open fuse on Refer to “Fuse Service Advance Service cycle until control to Drain Check” in “Meter Check of detergent dispenser opens. Motor. Loads and Fuses” section. Fill valve should be off. Listen to see if dishwasher 4. Drain Motor Unplug dishwasher or is still filling. If still filling, Drive circuit on disconnect power and unplug dishwasher or the control. replace control. disconnect power and replace control. 3- Drain Motor 1. Unplug dishwasher or disconnect power and Confirm dishwasher fills Drain Drive circuit on replace control. while the door is open. If yes, unplug dishwasher Stuck On the control. 2. Inspect Drain Motor or disconnect power, turn and connections for off water to dishwasher, overheating/shorting. If replace fill valve, and turn evidence of overheating/ water back on. shorting exists, replace.

1. Allow unit to fill and 1- 1. Loose Unplug dishwasher wash for 1 minute. Open Dispenser connection in or disconnect power door and check for Electrical Dispenser circuit and check resistances excessive sudsing. Problem and/or open of dispenser solenoid dispenser solenoid. and all connections in 2. Confirm using proper the Dispenser circuit. dishwasher detergent, not Fix/replace open hand detergent. connection/part.

3. Check for excessive 2. Open fuse on Refer to “Fuse Service rinse aid leakage. control to dispenser. Check” in “Meter Check of

Loads and Fuses” section.

6. Open fuse F1 to Check other error codes 3. Dispenser Unplug dishwasher or fill valve and other to see if 6-2 also occurred. Drive circuit on disconnect power and triac loads. See 6-2 error code for open the control. replace control. fuse checks. 7- 1- 1. Control Heating No Heat programmed to Running diagnostics clears disable heater, but the control and allows the continue running heater to turn on again. cycles, if it detects Water heating problem a water heating must be corrected or the problem. control will disable the heater again. See Heater 2. Heater circuit circuit problem below. problem: 1. Check operation – Open in heater. of heater in Service Diagnostics cycle. – Open connection or component in 2. Unplug dishwasher Heater circuit. or disconnect power.

2- 3. Heater Drive 3. Measure resistance Heater circuit on the of heater and all Stuck On control. components and connections in Water Heater Drive circuit Heating circuit/Heat on the control. Dry circuit.

Unplug dishwasher or disconnect power and replace control.

1. Unplug dishwasher or disconnect power and replace control.

2. Inspect Heater and connections for overheating/shorting. If evidence of overheating or shorts exists, replace.


Troubleshooting Guide Customer Potential Check Related Error NOTES: Description Causes Code

For resistance checks, refer to “Dishwasher Strip Circuits” section. No Key 1. Control 1. Unplug dishwasher or and/or LED not properly disconnect power. For checking operation with diagnostics, refer to “Service Diagnostics Functionality installed in Cycle” section. console, 2. Disassemble console and avoiding button check that control housing is Customer Potential Check Related actuation. fully attached to console and Error aligned properly. Description Causes Code 3. Adjust control or replace missing parts as needed

Clean LED Control Read error code from the 2. Missing 1. Unplug dishwasher or Flashes programmed dishwasher and refer to button tree or disconnect power. with self “Service Error Codes Table.” light pipes. diagnostics. 2. Disassemble console Run Service Diagnostics Test and check for presence cycle to read full history of of light pipe and button error codes. tree plastic parts.

Won’t Run 1. No power Check fuses, circuit 3. Verify that light pipe and button tree are not or Power to unit or bad breakers, and junction box broken and that they are aligned correctly. Up (“Dead” connection. connections. 4. Replace missing parts Keypad/ 2. Loose 1. Unplug dishwasher or as needed. Console) connections disconnect power. in dishwasher Some Keys Stuck key/short Refer to “Service Error 2-1 – No power-up circuit 2. Check continuity of power operation or between connections to control.

– No keypad keypad(s) Work But circuit(s) in keys Codes Table.”

response One or More or in control’s – No LEDs or and control. Keys Won’t input lines that display 3. Control Refer to “Service Error 5-1 Respond read the keys.

detected door Codes Table.” Unusual Control Check function of all keys Key/LED software does and LEDs in the UI. If no switch problem. Behavior not match evidence of stuck keys (see or LEDs Do hardware or above), unplug dishwasher 4. User If none of the above, Not Turn On panel. or disconnect power and interface or unplug dishwasher or Correctly replace control. control. disconnect power and When Keys check/replace control. Are Pressed

Won’t Run 1. By design, Instruct customer. Refer to LEDs and/ 1. Unit is in Check operation of Cancel and LED if the door Use and Care Guide. or Displays Sales Demo key. If there is no Cancel LED for Start/ is opened Run for Short mode. response to multiple Cancel Resume Key or power is Time (but key presses, the control is is Blinking interrupted No Loads 2. Open F1 likely in Sales Demo mode. Slowly during a cycle, Running) (triac load fuse) Run Service Diagnostics the user must and then on control cycle to clear Demo mode. press the Start/ Shuts Off disabled loads. Resume key Refer to “Fuse Service to resume Check” in “Meter Check of operation. Loads” section.

2. Start/ See “One or More Keys

Resume key not Won’t Respond.”

responding. Long Cycles 1. As part Instruct customer. Explain and/or Stuck of normal thermal holds and how 3. Control Refer to “Service Error 5-1 in Certain operation, the the cycle pauses when Part of Cycle dishwasher they occur. detected door Codes Table.” pauses 2 or 3 times during switch problem. the cycle for thermal Won’t Run Software/ Refer to “Service Error 1-2 holds and advances once and All hardware Codes Table.” temperature is met. LEDs On incompatibility

problem with


Won’t Start Control looks Refer to “Service Error 5-2

and Start/ for door to open Codes Table.”

Resume key between cycles: 2. Suds/air in Refer to “Service Error 6-3

LED Flashes – Customer pump requires Codes Table.” 3 Times didn’t open When Start/ door between repeated wash Resume Key cycles. is Pressed periods. – Door switch 3. Motor Refer to “Service Error 4-3

contacts stuck problems Codes Table.”

closed. force cycle to

start and stop

Won’t Accept Control Instruct customer. Press and repeatedly. Key Presses Lockout feature hold Control Lock key or key and Control accidentally with Control Lock symbol 4. A water Refer to “Service Error 7-1 Lock LED On turned on by next to it for 5 seconds to customer. turn Control Lock feature heating problem Codes Table.” off or on. could cause

long cycles but

will typically

cause a “water

heating fault.”


Customer Potential Check Related Customer Potential Check Related Description Causes Error Description Causes Error Check for at least 100 VAC Code Detergent Refer to “Service Error Code Long Cycles 5. Heater takes at power source. Not 4. Dispenser Codes Table.” and/or Stuck a long time to Dispensing electrical 10-1 in Certain heat water with 1. Be sure dishwasher or Detergent problem. Refer to “Service Error 4-3 Part of Cycle low voltage. is connected to the hot Left In 5. Control Codes Table.” (cont.) 6. Incoming water supply. Dispenser canceled 4-3 water under NOTE: Check cycle before Instruct customer on cycle 7-1 Can Start 84°F (29°C). 2. Confirm temperature at error history. dispensing selection. Recommend 10-1 a Cycle, sink (recommend 120°F If no error due to error High Temp option for but Cycle 7. NTC Sensor [49°C]). Instruct customer codes for detected with wash performance boost. Does Not problem. to run water at sink before electrical wash motor. Complete 1. Control running dishwasher. problems, Inspect following (and Clean canceled cycle problem is 1. Cycle three screens: LED or due to error 3. Unplug dishwasher or mechanical. selection by – Filter cup coarse screen. Completed detected with disconnect power and check Do not customer not – Filter cup fine screen. May Blink) wash motor. all connections and measure replace appropriate for – Sump fine screen. Will Not 2. Unit is in resistance in Temperature control. dish load. 1. Check if arms blocked Drain or Sales Demo Sensing circuit. Replace OWI (cont.) 2. Plugged by dish item. Instruct Excess mode. if resistance is high. Poor Wash or damaged customer. May also have Water Left 1. Drain loop screens. restricted movement due in Unit check valve not Refer to “Service Error 3-1 Film or Spots to misalignment of the NOTE: Check sealing. on Glasses 3. Spray arms upper spray arm water error history. Codes Table. and/or not rotating. delivery system. If no error 2. Customer Dishes 2. Check nozzles. If plugged, codes for misunderstands Refer to “Service Error 4-3 4. Poor wash clean nozzles and confirm electrical water level after due to draining, filters installed properly. problems, drain. Codes Table. dispensing, See “WIll Not Drain or problem is 3. Draining and/or Excess Water Left in Unit” or mechanical. problem. Run Service Diagnostics temperature “Detergent not Dispensing or Do not 4. Obstructed Cycle to clear Demo mode. problem. Detergent Left in Dispenser,” replace drain hose or details on temperature control. or path. 1. Disconnect drain hose at 5. Control sensing in “Long Cycles plumbing connection. canceled cycle and/or Stuck in Certain Part Detergent 5. Drain Pump due to error of Cycle.” Not impeller 2. Elevate hose above detected with Refer to “Service Error Dispensing fractured. dishwasher and fill with wash motor. Codes Table.” or Detergent water. If water flows into 6. Heating Left in 1. Item in lower dishwasher, replace entire problem. Refer to “Service Error Dispenser rack blocked drain loop (install as high as 1. Customer not Codes Table.” NOTE: lid or blocked possible). using rinse aid Check rinse aid gauge Check error spray of water or dispenser level on dispenser. Instruct history. If no to dispenser. Instruct customer. Sump empty. customer how to fill and error codes 2. Mechanical will normally have about 1″ 2. Rinse aid monitor add/use rinse aid. for electrical binding of (2.4 cm) of water remaining dispenser Refer to “Service Error problems, dispenser lid. after cycle. problem. Codes Table. problem is 3. Lid latch 3. Hard water mechanical. binding due Refer to “Service Error 8-2 leaving film on Check water hardness. If Do not to excess dishes. hard, instruct customer to replace detergent in Codes Table.” use maximum detergent control. mechanism. 4. Detergent or try pouring ¼ cup 1. Unplug dishwasher or carryover. (60 mL) of Glass Magic disconnect power. into bottom of dishwasher. Also recommend 1 HR 2. Check for blockages Wash cycle. To clean the from Sump Check Valve dishwasher, recommend to customer’s plumbing. running with 1 cup (250 Potential items: plugged mL) of white vinegar sitting garbage disposal or plug upright in upper rack. not knocked out, drain loop Check water hardness. Check Valve stuck, and/or If below 10 grains, then plugged hoses. instruct customer to use less detergent and recommend 1. Unplug dishwasher or the 1 HR Wash cycle. disconnect power.

2. Remove Drain Pump and check impeller (normally there is some uneven resistance). If it is stripped, replace Drain Pump.

Instruct customer on proper dish loading.

1. Unplug dishwasher or disconnect power.

2. Check/replace dispenser.

Instruct customer on proper dispenser filling.


Customer Potential Check Related Customer Potential Check Related Description Causes Error Description Causes Error Film or Spots Check water hardness. Code Melted Code on Glasses 5. Etching of If below 10 grains, then Dishware 3. Water heating Refer to “Service Error and/or glass from too instruct customer to use less 7-1 and/or Spray 7-2 Dishes much detergent detergent and recommend 10-1 Arm and/or problem – Codes Table.” 3-1 (cont.) at too high of the 1 HR Wash cycle. 4-3 Dishwasher temperature. Always Hot heater stuck on. 4-3 Poor Dry 6. Drain loop 1. Disconnect drain hose at 7-1 (cont.) check valve not plumbing connection. 3-1 Noisy 4. Temperature Refer to “Service Error 6-1 Sanitized sealing. 2. Elevate hose above 3-2 Operation sensing Codes Table.” 6-2 LED dishwasher and fill with problem. 6-3 Blinks or 1. Customer water. If water flows into Leaks or 6-4 Incomplete not using dishwasher, replace entire Drips on 1. Spray arm – Instruct customer 6-3 Sanitization rinse aid and/ drain loop (install as high Cabinet or stalled or if blocked. 6-4 Message at or dispenser as possible). Floor blocked and – Check spray arm rotation End of Cycle empty. spraying on and inspect for plugged 6-1 (Control 2. Customer not Check rinse aid gauge the door. nozzles. If plugged, clean 6-3 Could Not using Heated level on dispenser. Instruct nozzles and confirm filters Confirm Dry option. customer how to fill and 2. Motor are installed properly. 6-4 Sanitization 3. Heating monitor and add/use problems Achieved) problems. rinse aid. force cycle to Refer to “Service Error 4. Rinse aid start and stop Codes Table.” Melted dispenser Recommend use of Heated repeatedly. Dishware problem. Dry to customer. Refer to “Service Error and/or Spray 5. Control 3. No or low Codes Table.” Arm and/or canceled cycle Refer to “Service Error water. Dishwasher due to error Codes Table.” Always Hot detected with 1. Too many 1. Allow unit to fill and wash wash motor. Refer to “Service Error suds. for 1 minute. Open door and 1. Door opened Codes Table.” check for excessive sudsing. during final 2. Leaking rinse or dry. Refer to “Service Error dishwasher. 2. Confirm using proper 2. Incoming Codes Table.” dishwasher detergent, not water under 3. Unit not hand detergent. 84°F (29°C). Instruct customer. level (leaning forward) and 3. Check for excessive rinse 3. Line voltage 1. Be sure dishwasher is water surges aid leakage. too low to heat connected to the hot water over front lip fast enough. supply. during cycle. Check door/tub gasket and 4. Heating 2. Confirm temperature at 4. Air pressure all water connections under problem. sink (recommend 120°F surge when dishwasher. If leak triggers 5. Intermittent [49°C]). Instruct customer open door and low water error, leak is door switch/ to run water at sink before immediately re- probably not from water latch running dishwasher. closing it while inlet connection. connection. 3. Unplug dishwasher or dishwasher is 6. Thermistor/ disconnect power and check hot can force Refer to “Service Error OWI problem. all connections and measure droplets out the Codes Table.” resistance in Temperature vent duct. 1. Customer Sensing circuit. Replace OWI Check error history for float uses non- if resistance is high. error 6-4. Error 6-4 is likely dishwasher-safe to occur if unit is significantly dishes or loads Check power source. unlevel and leaning forward. directly over confirm at least 100 VAC. heater. Refer to “Service Error 2. Water heater Refer to “Service Error Codes Table.” displaced from Codes Table.” mounting clip Instruct customer to leave and/or pulled See same checks as for 5-1 door open a few minutes off center. error. Refer to “Service Error before re-closing if opened Codes Table.” door while dishwasher is hot.

See same checks as for 5-1 error. Refer to “Service Error Codes Table.”

Instruct customer.

Inspect heater. Adjust back into position if needed.

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