[pdf-embedder url=’http://appliancetechmanuals.com/wp-content/uploads/whirlpool/TechSheet-W10403303-RevA.pdf’ title=’TechSheet-W10403303-RevA’]FOR SERVICE TECHNICIAN’S USE ONLY

Tech Sheet Do not discard

DANGER WARNING

Electrical Shock Hazard Electrical Shock Hazard

Only authorized technicians should Disconnect power before servicing. perform diagnostic voltage measurements. Replace all parts and panels before After performing voltage measurements, operating. disconnect power before servicing. Failure to do so can result in death or Failure to follow these instructions can electrical shock. result in death or electrical shock.

Voltage Measurement Safety Information

When performing live voltage measurements, you must do the following: Verify the controls are in the off position so that the appliance does not start when energized. Allow enough space to perform the voltage measurements without obstructions. Keep other people a safe distance away from the appliance to prevent potential injury. Always use the proper testing equipment. After voltage measurements, always disconnect power before servicing.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics

ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.

Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -OR- Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.

Before removing the part from its package, touch the antistatic bag to a green ground connection point or unpainted metal in the appliance.

Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.

When repackaging failed electronic control assembly in antistatic bag, observe above instructions.

W10403303A FOR SERVICE TECHNICIAN’S USE ONLY

FOR SERVICE TECHNICIAN’S USE ONLY

Diagnostics

Unplug range or disconnect power before performing the Resistance checks must be made with power cord following checks: unplugged from outlet, and with wiring harness or A potential cause of a control not functioning is connectors disconnected.

corrosion on connections. Observe connections and Diagnostics Menu check for continuity with an ohmmeter. A DIAGNOSTICS HOME All tests/checks should be made with a VOM or DVM having a sensitivity of 20,000 per volt DC or greater. B Error Diagnostic FxEx: xxxxxxx To Enter Diagnostics Mode: C Component Activation OK F Before proceeding with any corrective action, perform the following steps to enter the Diagnostics Mode. D System Info 1. To enter the Diagnostics Mode, press three different xxxxxxxxxx

keys in sequence three times in a row within E Exit Diagnostic 8 seconds (example 1,2,3 1,2,3 1,2,3). 2. If control does not enter Diagnostics Mode, repeat Step 1.

General Procedure: Diagnostic Tests A. Screen title D. System information B. Error diagnostic E. Exit diagnostic 1. Plug in range or connect power. C. Component activation F. Up/down navigation

2. Enter Diagnostics Home Menu. A XXXXXXXXX arrows

3. Press the Up/Down navigation arrows to highlight the XXXXXXXXX D Component Activation feature. Press OK. OK E B XXXXXXXXX 4. Press the Up/Down navigation arrows to highlight the D Bake element. Press OK. XXXXXXXXX C. Back 5. Check the information referring to the component. C Back D. Up/down navigation

6. Press the Up/Down navigation arrows to highlight the A. Screen title arrows Back function, and select it by pressing OK to recall the E. OK previous menu. B. Troubleshooting tips, Error history, List of D 7. Repeat steps 4 – 6 for the other components. components, List of OK E information with some 8. From the Diagnostics Home Menu, press the Up/Down editable values D navigation arrows to highlight the Error Diagnostic feature. Press OK. C. Back D. Up/down navigation 9. Select Error History by pressing the Up/Down navigation arrows and then OK. Use the Up/Down arrows navigation arrows to check all the recorded errors. E. OK

10. Press the Up/Down navigation arrows to highlight the Back function. Press OK to recall the previous menu.

11. Select the System Information feature by pressing the Up/Down navigation arrows and then OK.

12. System Information allows modification to the model number.

13. Press the Up/Down navigation arrows to highlight the Back function, and select it by pressing OK to return to the Diagnostic Home Menu.

Programming Model Number After User A XXXXXXXXX Interface Replacement XXXXXXXXX 1. Unplug range or disconnect power. B XXXXXXXXX 2. Replace User Interface. XXXXXXXXX 3. Replace all parts and panels before operating. C Back 4. Plug in range or reconnect power. A. Screen title 5. The System Information Menu will automatically appear with a list of models numbers. B. Checks, List, Component information, Off/On for the 6. Identify unit model number from the model/serial tag selected component, Edit and select it from the menu list. values screen

7. Use the up and down navigation arrows to navigate to the correct model number and press OK once highlighted.

8. Selection is saved.

9. Disconnect power for 30 seconds and then reconnect power

10. New model number is saved.

Check all connections before replacing components, looking for broken or loose wires, failed terminals, or wires not pressed into connectors far enough. Damaged harness must be entirely replaced. Do not rework a harness.

2

FOR SERVICE TECHNICIAN’S USE ONLY

To Verify New Model Number: 3. Model numbers will appear in the menu list.

1. Enter Diagnostics Menu. 4. Highlight model number and press OK.

2. Navigate to the System Information Menu and press 5. Exit Diagnostics Mode by pressing the BACK button to OK. the Main Menu and then selecting Exit Diagnostics and pressing OK. 3. Model number will appear in the menu list. 6. Disconnect power for 30 seconds and then reconnect 4. Exit Diagnostics Menu by pressing the BACK button to power the main menu and then selecting Exit Diagnostics and pressing OK. 7. New model number is saved.

To Change Model Number Previously Saved: NOTE: Upon replacement of electronic oven control, immediately return old electronic oven control using the 1. Enter Diagnostics Mode. mailing label supplied with each new control.

2. Navigate to the System Information Menu and press OK.

Failure/Error Display Codes

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F0 E0 No error(s) found

Default

SUGGESTED CORRECTIVE ACTION PROCEDURE

(Good) No corrective action required

F1 E0 Check oven user interface

Internal

MESSAGE ON SINGLE/DOUBLE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Check for proper voltage input at the user interface board connections J900-11 to J900-1 by completing the following

steps. 2. Unplug range or disconnect power. 3. Connect voltage measurement equipment. 4. Plug in range or reconnect power and confirm voltage reading is +14 VDC. If it is, unplug range or disconnect power

and go to Step 7. If it is not, go to Step 5. 5. Unplug range or disconnect power. 6. Replace oven user interface board. 7. Replace all parts and panels before operating. 8. Plug in range or reconnect power. 9. Program model number. See the “Programming Model Number After User Interface Replacement” section. 10. Verify operation is normal. Re-enter the Diagnostics Mode and complete checks.

F1 E1 Oven appliance manager (not applicable for left oven on double oven Internal models)

MESSAGE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Check for proper voltage input at P6-1 to P6-2 on the oven appliance manager by completing the following steps. 2. Unplug range or disconnect power. 3. Connect voltage measurement equipment. 4. Plug in range or reconnect power and confirm voltage reading is +14 VDC. If it is, unplug range or disconnect power

and go to Step 7. If it is not, go to Step 5. 5. Unplug range or disconnect power. 6. Replace oven user interface board. 7. Replace all parts and panels before operating. 8. Plug in range or reconnect power. 9. Program model number. See the “Programming Model Number After User Interface Replacement” section. 10. Verify operation is normal. Re-enter the Diagnostics Mode and complete checks and verify model number.

3

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F2 E0 Keypad disconnected Stuck key/Shorted key Keypad E1

E3 Keypad hardware failure

MESSAGE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Check for proper voltage input at the user interface board connections J900-11 to J900-1 by completing the following

steps. 2. Unplug range or disconnect power. 3. Connect voltage measurement equipment. 4. Plug in range or reconnect power and confirm voltage reading is +14 VDC. If it is, unplug range or disconnect power

and go to Step 7. If it is not, go to Step 5. 5. Unplug range or disconnect power. 6. Check that the User Interface connection is firmly connected. 7. Replace all parts and panels before operating. 8. Plug in range or reconnect power. 9. Observe for longer than 1 minute. 10. If error remains, go to Step 11. 11. Unplug range or disconnect power. 12. Replace oven user interface communication harness. 13. Replace all parts and panels before operating. 14. Plug in range or reconnect power. 15. Observe for longer than 1 minute. 16. If error remains, go to Step 17. 17. Unplug range or disconnect power. 18. Replace oven user interface. 19. Replace all parts and panels before operating. 20. Program model number. See the “Programming Model Number After User Interface Replacement” section. 21. Plug in range or reconnect power. Wait for 1 minute. 22. Verify operation is normal. Re-enter the Diagnostics Mode and complete checks.

EO Right oven sensor open or shorted

F3 E1 Left oven sensor open or shorted Meat probe shorted Sensors E3

MESSAGE FOR E0 AND E1: The Product is experiencing a problem and can no longer be used.

MESSAGE FOR E3: The probe feature is experiencing a problem and can no longer be used. Other features will work normally.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes.

1. Verify temperature reading of sensor in Diagnostic Mode.

2. From the diagnostic main menu, press STATUS SCREEN and then OVEN SENSORS. If dashes appear in “T. Sensor reading” or if “T. Sensor status” displays “Out of Range,” proceed to Step 3.

3. Unplug range or disconnect power.

4. Remove back panels and ensure the indicated temperature sensor is plugged in properly and fully inserted. See “Component Locations” section.

If it is not, plug it into the connector and go to Step 11.

If it is plugged in, go to Step 5

5. Check connector P2 on the appropriate oven appliance manager board. Make sure it is plugged in and fully seated.

If it is not, make the proper connection and go to Step 6.

If it is already properly connected, go to Step 11.

6. Visually inspect the wires between P2 on the oven appliance manager board and the indicated temperature sensor. Make sure the wires are not cut or pinched. If the wires appear to be intact, unplug the P2 connector on the oven appliance manager board. Go to Step 7.

4

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

7. Measure indicated temperature sensor resistance value (measure between appropriate P2 connector pins). For the following sensors, the resistance value should read: Left Oven Sensor – Between 931 and 2869 . (Approximately 1080 at room temperature) Right Oven Sensor – Between 931 and 2869 . (Approximately 1080 at room temperature) Meat Probe Sensor – Between 3,400 and 39,500 . (refer to Component Testing Chart) (Insert meat probe into meat probe jack located inside the oven cavity prior to reading resistance.)

If the indicated temperature sensor does not meet these requirements, go to Step 8. If the temperature sensor does meet the requirements, go to Step 11. 8. For LEFT and RIGHT sensors: Replace failed temperature sensor. Go to Step 10.

If the requirements are not met, replace sensor harness. Go to Step 10. For MEAT PROBE sensor:

If the requirements are not met, replace sensor harness. Go to Step 10. If the requirements are still not met, replace the meat probe jack. Go to Step 10. If the meat probe sensor is still not meeting the requirements, go to Step 9. 9. Replace the oven appliance manager board. Ensure all connectors are properly placed and firmly connected. 10. Ensure all wiring connections are made. 11. Replace all parts and panels before operating. 12. Plug in range or reconnect power. 13. Observe for longer than 1 minute. 14. Enter the Diagnostics Mode and read value for right oven sensor and meat probe.

F3 E2 Warming drawer sensor shorted

Sensors

Oven is not equipped with this feature. If error occurs, enter the Diagnostics Mode by pressing three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes.

Reprogram the correct model number into the User Interface. See “To Change Model Number Previously Saved” section.

F5 EO Door and latch switch do not agree

E1 Door latch not operating

MESSAGE: The Self-Clean feature is experiencing a problem and can no longer be used. Other features will work normally.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes.

To Verify Door Switch:

1. While in Diagnostics Mode, press STATUS SCREEN, then DOOR&LATCH on the oven display. Open the oven door. The “Door Switch” status on the display should toggle between “OPEN” and “CLOSED” as the door opens and closes.

If the status on the display did not toggle, go to Step 2.

If the status did toggle, the door switch is operating correctly. Go to Step 12.

2. Check for proper voltage input at P1-5 to P1-7 when latch motor should be running (within 20 seconds of pressing Self Clean key) by completing the following steps.

3. Unplug range or disconnect power.

4. Connect voltage measurement equipment.

5. Plug in range or reconnect power and confirm voltage reading is 120V. If it is, unplug range or disconnect power and go to Step 10. If it is not, go to Step 6.

6. Unplug range or disconnect power.

7. Replace door switch. If door switch is integral to the door/latch motor assembly, replace the entire door/latch motor assembly. Go to Step 8.

8. Check integrity of all harness wires and connections between the oven appliance manager board and the door/latch assembly. Ensure no shorted wires to chassis.

If the wiring is pinched or damaged, replace the door switch harness. Go to Step 10.

If the wiring is good, go to Step 9.

9. Replace the oven appliance manager board. Go to Step 10.

10. Replace all parts and panels before operating.

11. Plug in range or reconnect power.

12. Enter into Diagnostics Mode and complete checks. Check for door and latch in status screen.

5

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

To Verify Door Latch Switch/Motor Assembly:

1. While in Diagnostics Mode, on the appropriate oven display, press COMPONENT ACTIVATION, LATCH MOTOR, and TURN ON within the first 120 seconds of powering up to cycle the latch motor to the locked position. “CLOSED” should be displayed in the “Latch Switch” row when locked. Press TURN OFF to cycle the latch motor to the unlocked position. The “Latch Switch” row should toggle to “OPEN” when door is unlocked. If the display did not toggle, go to Step 2. If motor runs continuously, wait until motor reaches the unlocked position, open the door, press the BACK key. Go to Step 2. If motor did not run, unplug range and disconnect power. Go to Step 10. If the display did toggle, door latch switch is operating correctly. Go to Step 16.

2. Check for proper voltage input at P1-5 to P1-4 (latch switch) and Neutral to P8-5 (latch motor) when latch motor should be running (within 20 seconds of pressing Self Clean key) by completing the following steps.

3. Unplug range or disconnect power. 4. Connect voltage measurement equipment. 5. Plug in range or reconnect power and confirm voltage reading is 120V for both measures. If it is, unplug range or

disconnect power and go to Step 14. If it is not, go to Step 6. 6. Unplug range or disconnect power. 7. Check continuity of the latch motor and electrical connections between the oven appliance manager P8-5 and motor. 8. If continuity is present, replace appliance manager. Go to Step 14. 9. If continuity is not present, go to Step 10. 10. Replace door latch motor assembly. Go to Step 12. 11. Unplug range or disconnect power. 12. Check integrity of all harness wires and connections between the oven appliance manager and the door latch switch.

Ensure no wires are pinched or damaged. If the wiring is damaged, replace the door latch switch harness. Go to Step 14. If the wiring is good, go to Step 13.

13. Check integrity of latch mechanism, ensuring alignment of latch assembly and door slot. Correct any mechanical malfunction. Go to Step 14.

14. Replace all parts and panels before operating. 15. Plug in range or reconnect power. 16. Enter into Diagnostics Mode and complete checks. Check for latch motor component activation.

6

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F6 EO Lost communication

E6 Lost communication UI and AM1

E7 Lost communication UI and AM2

MESSAGE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. While in the Diagnostic Mode, press Component Activation. Ensure AM software, USIF software and EEPROM versions appear on the display. If AM software version does not appear, USIF and AM may not be communicating. The display will show the AM software version for the left oven appliance manager. If the display is not displaying the left oven AM Software, go to “Display Is Not Displaying the Oven AM Software Version.” If the display is displaying an error, go to “Display Is Displaying an Error.” Display Is Not Displaying the Oven AM Software Version:

1. Check for proper voltage input at P6-1 to P6-2 at the appliance manager board (AM1 and/or AM2) and at the user interface board connections J900-11 to J900-1 by completing the following steps.

2. Unplug range or disconnect power. 3. Connect voltage measurement equipment. 4. Plug in range or reconnect power and confirm voltage reading is +14 VDC for both measures. If it is, unplug range or

disconnect power and go to Step 13. If it is not, go to Step 5. 5. Unplug range or disconnect power. 6. Check the harness and probe jack for a short to ground. Plug in meat probe and check between P2-5 and P2-6 on the

appliance manager (AM1 and/or AM2) for short to ground. If grounded, replace probe jack and harness. If not, go to Step 7. 7. Unplug meat probe and plug in range or reconnect power. If error goes away, the meat probe sensing line is grounded. 8. Unplug range or disconnect power. 9. Access the appliance manager and make sure the P6 connector and the J2 connector on the switch mode power supply are fully inserted.

If not, plug in connectors and go to Step 13. If fully plugged in, go to Step 10. 10. Visually inspect all of the wires between P6 on the appliance manager (AM1 and/or AM2) and J4 on the user interface. Make sure the wires are not cut or pinched. If the wires appear to be intact, perform a continuity check between P6-1 of the appliance manager and J4-12 of the user interface board. Do the same for P6-2 (AM1 and/or AM2) to J4-11(UI), P6-4 (AM1 and/or AM2) to J4-6 (UI), and P6-5 (AM1 and/or AM2) to J4-7 (UI). All of the checks should result in a reading of less than 5 . If any of these checks fail, go to Step 12. If these checks pass, reconnect J4, go to Step 11. 11. Replace the appliance manager. Ensure all wiring connections are made. Go to Step 13. 12. Replace the wiring harness. Ensure all wiring connections are made. 13. Replace all parts and panels before operating. 14. Plug in range or reconnect power. 15. Observe for longer than 1 minute. 16. If the error does not appear, initiate a Bake cycle. Let the cycle run at least 1 minute. If no error occurs, cancel the cycle. The problem has been repaired. If the error occurs again, restart the troubleshooting procedure at Step 1 (except in Step 11 replace the user interface board and program the model number if the appliance manager has already been replaced). See the “Programming Model Number After User Interface Replacement” section.

Display Is Displaying an Error:

1. Unplug range or disconnect power. 2. Open the control panel and make sure the J4 connector on the UI is fully inserted.

If it is not, plug the connectors in and go to Step 4. If it is plugged in, go to Step 3. 3. Replace the oven user interface and program the model number. See the “Programming Model Number After User Interface Replacement” section. Ensure all connectors are properly inserted. Go to Step 4. 4. Replace all parts and panels before operating. 5. Plug in range or reconnect power. 6. Observe for longer than 1 minute to determine whether error has been repaired.

7

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F6 E1 Cook oven over temperature

E2 Clean oven over temperature

MESSAGE ON SINGLE/DOUBLE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. If oven is off, turn oven on and inspect all of the elements, convect, bake and broil. Visually inspect all elements to

ensure they are operating. 2. While in Diagnostics Mode, cycle the bake element. Press COMPONENT ACTIVATION, BAKE, TURN ON/TURN OFF.

Ensure bake relay energizes by inspecting the bake element. If bake relay does not turn on and off, go to Step 11.

If the element does not cycle with the relay, go to Step 9.

If the element does cycle on and off, go to Step 3. 3. While in Diagnostics Mode, cycle the broil element. Press COMPONENT ACTIVATION, BROIL, TURN ON/TURN OFF.

Ensure broil relay energizes by inspecting the broil element. If broil relay does not turn on and off, go to Step 11.

If the element does not cycle with the relay, go to Step 9.

If the element does cycle on and off, go to Step 4. 4. While in Diagnostic Mode, cycle the convect element. Press COMPONENT ACTIVATION, CONVECT, TURN ON/TURN

OFF. If convect relay does not turn on and off, go to Step 11.

If the element does not cycle with the relay, go to Step 9.

5. Check for proper voltage input at P6-1 to P6-2 on the appliance manager by completing the following steps.

6. Unplug range or disconnect power. 7. Connect voltage measurement equipment.

8. Plug in range or reconnect power and confirm voltage reading is +14 VDC. If it is, unplug range or disconnect power and go to Step 15. If it is not, go to Step 9.

9. Unplug range or disconnect power.

10. Check integrity of all harness wires and connections between the appliance manager and the electric elements. Ensure all wiring and connections between the oven appliance manager and elements, and the oven appliance manager and user interface are intact and properly seated and that no wires are shorted or damaged.

If the wiring is good, go to Step 11.

If the wiring connections are damaged, unplug range or disconnect power. Go to Step 14. 11. Unplug range or disconnect power.

12. Replace the oven appliance manager. Check if error is still present. If it is, go to Step 13. If no error appears go to Step 15.

13. Replace user interface board. Go to Step 15.

14. Replace the harness. 15. Replace all parts and panels before operating.

16. Plug in range or reconnect power.

17. Reprogram model number. See the “Programming Model Number After User Interface Replacement” section. Re- enter Diagnostics Mode and complete checks.

8

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F6 E4 User interface/appliance manager

mismatch

MESSAGE ON SINGLE/DOUBLE: The Product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Press COMPONENT ACTIVATION. 2. Press BAKE, TURN ON/TURN OFF on the oven/left/right oven to cycle the bake element. Ensure bake relay energizes

by inspecting the bake element. 3. Press the Up/Down navigation arrows to highlight “Back” and select it by pressing OK. 4. Press BROIL, TURN ON/TURN OFF to cycle the broil element. Ensure broil element energizes by inspecting the broil

element. 5. Press the Up/Down navigation arrows to highlight “Back” and select it by pressing OK. 6. Press LATCH MOTOR, TURN ON to drive door latch to lock door. Press TURN OFF again to reset the door latch to

normal state. 7. Press the Up/Down navigation arrows to highlight “Back” and select it by pressing OK. 8. Press COOLING FAN, TURN ON/HIGHSPEED/TURN OFF to cycle cooling fan though low/high speed. 9. If all functions are working, the Appliance Manager and User Interface are working properly. 10. Exit Diagnostics Mode by pressing EXIT DIAGNOSTICS. 11. Press BAKE and ensure that the Bake relay energizes and the control enters the Bake Preheat. Wait up to 1 minute to

ensure error has been resolved. If error returns, proceed to Step 12. 12. Unplug range or disconnect power. 13. Remove covers for access to oven appliance managers. 14. Replace the appropriate oven appliance manager. Ensure all connections are properly seated. Go to Step 15. 15. Replace all parts and panels before operating. 16. Plug in range or reconnect power. 17. Press BAKE and ensure that Bake relay energizes and the control enters into Bake/Preheat. Wait up to 1 minute to

ensure error has been resolved. If error returns, go to Step 18. 18. Unplug range or disconnect power. 19. Replace the user interface. Ensure all connections are properly seated. Go to Step 20. 20. Replace all parts and panels before operating. 21. Plug in range or reconnect power. 22. Program model number. See the “Programming Model Number After User Interface Replacement” section. 23. Press BAKE and ensure the Bake relay energizes and the control enters into Bake/Preheat. Wait up to 1 minute to

ensure error has been resolved.

F6 E5 Cavity size is incorrect

MESSAGE ON SINGLE/DOUBLE: The Oven is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Press SYSTEM INFO, MODEL #. Screen should identify model number for unit being programmed. If this is incorrectly

shown, press MODEL #, select the correct model number then press BACK or HOME. If error is corrected, the problem has been repaired. Go to Step 7. If error returns, go to Step 2.

2. Unplug range or disconnect power. 3. Replace User Interface ensuring all connections are properly seated and go to Step 4. 4. Replace all parts and panels before operating. 5. Plug in range or reconnect power. 6. Program model number. See the “Programming Model Number After User Interface Replacement” section. 7. Control may power up in model ID select mode. Set model ID as outlined in Step 1 by locating proper cavity size and

press START once located. 8. Wait for at least 1 minute to ensure error has been corrected.

9

FOR SERVICE TECHNICIAN’S USE ONLY

FAILURE (Leftmost ERROR (Rightmost LIKELY FAILURE CONDITION 2 Clock Digits) 2 Clock Digits)

F8 E0 Low fan speed underspeed

E1 Low fan speed overspeed

E2 High fan speed underspeed

E3 High fan speed overspeed

LOW FAN SPEED MESSAGE ON SINGLE/DOUBLE: The product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

PROCEDURE: To enter the Diagnostics Mode, press three different keys in sequence three times in a row within 8 seconds. When in Diagnostic Mode, press ERROR DIAGNOSTIC to verify the error codes. 1. Unplug range or disconnect power. 2. Wait for at least 30 seconds. 3. Plug in range or reconnect power. 4. Enter Diagnostics Mode and navigate to the Component Activation list. 5. Turn on the Cooling Fan Low Speed. 6. Navigate to the “More Information” screen. 7. Navigate to the left or right “Information” screen (Screen 4 and 5).

Information shown (Screen 4):

Plat1A Left Plat2 Left Cavity Left Meat Probe Left Plat1B Left Target Left Fan RPM Left: READ FAN SPEED. High Speed 1000 – 3300, Low Speed 400 – 3000. Information shown (Screen 5):

Plat1A Right Plat2 Right Cavity Right Meat Probe Right Plat1B Right Target Right Fan RPM Right: READ FAN SPEED. High Speed 1000 – 3300, Low Speed 400 – 3000. 8. Check for proper voltage input at P9-2 and neutral for high speed fan, P8-4 and neutral for low speed fan when cooling fan should be running by completing following steps. 9. Unplug range or disconnect power. 10. Connect voltage measurement equipment. 11. Plug in range or reconnect power. Measure voltage and confirm voltage reading is 120V. If it is not, unplug range or disconnect power and go to Step 15. If it is, go to Step 12. 12. Check for proper voltage input at P3-4 and P3-5 and confirm voltage reading is 5VDC. If it is not, unplug range or disconnect power and go to Step 15. If it is, go to Step 13. 13. Unplug range or disconnect power. 14. Replace cooling fan. Go to Step 17. 15. Check integrity of all harness wires and connections between the oven appliance manager and the cooling fan. Ensure no shorted wires to chassis. If the wiring is pinched or damaged, replace the cooling fan harness. Go to Step 17.

If the wiring is good, go to Step 16.

16. Replace oven appliance manager. Go to Step 17. 17. Replace all parts and panels before operating. 18. Plug in range or reconnect power. 19. Enter into diagnostics mode and verify that fan speed is running within range. (High speed: 1000-3300, Low speed:

400-3000) Once Fan Speed is completed, navigate back to the activation list and activate the Cooling Fan High Speed and return to “More Information” screen for fan speed.

10

FOR SERVICE TECHNICIAN’S USE ONLY

Oven Components

Component Locations

Front of unit Rear of unit

D E OP Q RS C F B G T A U N V

M L K

W

I H Y X

J

A. 18″ (45.7 cm) oven: left halogen light N. 30″ (76.2 cm) oven: oven shutdown thermal B. Spark module cutoff (non-resettable) C. Blower D. Temperature sensor for griddle O. 30″ (76.2 cm) oven: outer broil element E. Griddle element P. 30″ (76.2 cm) oven: temperature sensor F. User interface Q. 30″ (76.2 cm) oven: inner broil element G. Griddle knob R. 18″ (45.7 cm) oven: broil element H. Switch mode power supply (SMPS, located S. 18″ (45.7 cm) oven: temperature sensor T. 18″ (45.7 cm) oven: oven shutdown thermal behind removable panel) I. Door latches cutoff (non-resettable) J. Tech sheet (located behind removable panel) U. 18″ (45.7 cm) oven: convection fan K. 30″ (76.2 cm) oven: right halogen light V. 18″ (45.7 cm) oven: convection element L. 30″ (76.2 cm) oven: right convection element W. Gas pressure regulator M. 30″ (76.2 cm) oven: right convection fan X. Bake elements Y. Oven/left/right/oven appliance manager boards

11

FOR SERVICE TECHNICIAN’S USE ONLY

Oven Shutdown Thermal Cutoff (non-resettable) Serviceability

The oven shutdown thermal cutoff (non-resettable) is Oven Components Front/Rear/Bottom located at the back of the oven. It will shut down the Serviceable elements if the temperature at the back of the oven User interface display Front exceeds component limits. Appliance manager Bottom Control power supply (SMPS) Front Verify that the oven shutdown thermal cutoff (non- Keypad Front resettable) is OK. Halogen lights Front Door switch Front To replace this thermal cutoff (non-resettable): Latch switch Front Latch motor Front 1. Refer to the following chart for the correct Part Oven temperature sensor Front Number. Meat probe sensor Probe – front Jack – rear Part Number Opening Temp. Marking (with Blower motor Rear Black Letters) Thermal cutoff (non-resettable) Rear Oven convection fan motor Rear 4449751 338ºF ± 11.7ºF Red label Oven convection ring element Front (170ºC ± 6.5C) Bake element Rear Inner/outer broil element Front 2. Unplug range or disconnect power. 3. Replace the oven thermal cutoff (non-resettable). 4. Replace all parts and panels before operating. 5. Plug in range or reconnect power.

12

FOR SERVICE TECHNICIAN’S USE ONLY

Relay Logic – Left and Right Oven

Modes Oven Size Bake Broil Conv Conv Oven Blower Light Element Fan

Bake Pre B All O O O O X L

18″ (45.7 cm) O O O O X L

Bake Pre A 30″ (76.2 cm) O O O O X L

Bake SS All X X X X X L

Convect Bake Pre B All O O O O X L

Convect Bake Pre A All O O O O © L

Convect Bake SS All X X X X © L

Broil Pre B All X O X X © L

Broil Pre A All X O X X © L

Broil SS All X X X X © L

Convect Broil Pre B All X O X O © L

Convect Broil Pre A All X O X O © L

Convect Broil SS All X X X X © L

Keep Warm All O O O X © L

Proof Pre A All O O X X © L

Proof Pre B All O O X X © L

Proof SS All X X X X © X

18″ (45.7 cm) O X O X © L

Rapid Proof 30″ (76.2 cm) O O O X © L

Convect Roast, Convect All O O O O © L

Pastry and Convect Frozen

Pizza

Convect Slow Roast Pre B All O O O O © L

Convect Slow Roast Pre A All O O O O © L

Convect Slow Roast SS All X X X X © L

Self Clean All O O X X © H

Sabbath Pre B All O X X X © L

Sabbath Pre A All O X X X © L

LEGEND

On Off On or Off On – Low On – High

Speed Speed

O X © L H

13

FOR SERVICE TECHNICIAN’S USE ONLY

Strip Circuit Table – 30″ (76.2 cm) Right Oven

Oven Models Top/ Check Results – Results – Voltage Compo- Bottom/ points Resistance nent Components Front/Rear/ Location Side Serviceable

Appliance Top P6-1 (BU) to +14 VDC W manager P6-2 (Y)

User Front J900-1 to +14 VDC F interface J900-11 board

Switch mode Top J1-3 (BK) to +14 VDC F power supply J1-4 (W) (SMPS)

Top J2-1 (BU) to +14 VDC F

J2-4 (Y)

Top J2-2 (BU) to +14 VDC F

J2-5 (Y)

HMI Front J4-12 (BU) +14 VDC F Keyboard to J4-11(Y)

Griddle Front P1-1(BU/W) Griddle On = Closed 120 VAC G

infinite to P1-3 (W) Circuit

switch Griddle Off = Open

(for griddle Circuit

model only)

Lights Front P8-6 (BK) to 120V Lights on A Neutral (W)

Latch switch Front P1-4 (T) to Door Unlocked = Door Unlocked = H P1-5 (BR) Open Circuit (1M ) 120V Door Locked = Closed Circuit Door Locked = 0.01V (0.01 )

Door switch Front P1-7 (OR/ Door Open = Open Door Open = 120V H BK) to P1-5 Circuit (1M ) (BR) Door Closed = 0.01V Door Closed = Closed Circuit (0.01 )

Latch motor Front P8-5 (Y) to Approximately 120V Motor running H Neutral (W) 2450 at 70°F (21°C)

Oven Front P2-1 (V) to 1080 at 21°C 120V Motor running N temperature P2-2 (V) (70°F) sensor

Meat probe Probe – front P2-5 (W) to 34k ~ 39.5k at sensor 90°F (32.2°C) Jack – top P2-6 (OR) 3.97k ~ 4.55k at 200°F (93.3°C)

Hall effect Rear P3-4(BU) 5V C sensor P3-5(GY)

14

FOR SERVICE TECHNICIAN’S USE ONLY

Oven Models Top/ Check Results – Results – Voltage Compo- Bottom/ points Resistance nent Components Front/Rear/ Location Side Serviceable

Blower Rear P8-4 (R) to 24 ± 5% 120V Motor running C motor low Neutral (W) speed

Blower Rear P9-2 (BK) to 13 ± 5% 120V Motor running C motor high Neutral (W) speed

Thermal Rear T1-1 (R/W) Closed = Closed Closed = Closed L cutoff 306°F (170°C) to L2 (R) Circuit (0.01 ) Circuit (0.01V) (broil)

Thermal Convec- Rear T3-2 (Y) to Closed = Closed Closed = Closed L cutoff 306°F tion only (170°C) T2-2 (R) Circuit (0.01 ) Circuit (0.01V) (convection ring)

Convect fan Convec- Rear P8-3 (OR) to 8 to 12 120V Motor running K Neutral (W) motor tion only

Oven Convec- Front T3-2 (Y) to 19 to 138 240V Relay On / DLB J convection tion only T2-2 (R) On element

Broil Rear T3-4 (OR) to 15 to 18 240V Relay On / DLB O element T1-2 (R) On

(inner)

Broil Rear T3-1 (BU) to 20 to 27 240V Relay On / DLB M element T1-2 (R) On

(outer)

Bake Rear T3-3 (R) to 18 to 25 240V Relay On / DLB V element T2-2 (R) On

Griddle Top P1-1 (BU/W) 41.9 ± 5% 240V Relay On / DLB E element (for griddle to P1-3 (W) On model only) on ROC

Griddle Convec- Front P1-3 to light 240V Lights on G indicator tion only (OR) light (for griddle model only)

15

FOR SERVICE TECHNICIAN’S USE ONLY

Strip Circuit Table – 18″ (45.7 cm) Left Oven

Oven Models Top/ Check Results – Results – Voltage Compo- Components Bottom/ points Resistance nent Front/Rear/ Location Side (see oven Serviceable illustration)

Appliance Top P6-1 (BU) to +14 VDC W manager P6-2 (Y)

User Front J900-1 to +14 VDC F interface J900-11 board

Switch mode Top J1-3 (BK) to +14 VDC F power supply (SMPS) J1-4 (W)

Top J2-1 (BU) to +14 VDC F

J2-4 (Y)

Top J2-2 (BU) to +14 VDC F

J2-5 (Y)

HMI Front J4-12 (BU) +14 VDC F Keyboard to J4-11(Y)

Lights Front P8-6 (BK) to 120V Lights on I Neutral (W)

Latch switch Front P1-4 (T) to Door Unlocked = Door Unlocked = H

P1-5 (BR) Open Circuit (1M ) 120V

Door Locked = Door Locked = 0.01V Closed Circuit (0.01 )

Door switch Front P1-7 (OR/ Door Open = Open Door Open = 120V H BK) to P1-5 Circuit (1M ) Door Closed = 0.01V (BR) Door Closed = Closed Circuit (0.01 )

Latch motor Front P8-5 (Y) to Approximately 120V Motor running I Neutral (W) 2450 at 70°F (21°C)

Oven Front P2-1 (V) to 1080 at 70°F N

temperature P2-2 (V) (21°C)

sensor

Meat probe Probe – P2-5 (W) to 34k ~ 39.5k at sensor front P2-6 (OR) 90°F (32.2°C)

Jack – top 3.97k ~ 4.55k at 200°F (93.3°C)

Blower motor Rear P8-4 (R) to 24 ± 5% 120V Motor running C low speed Neutral (W)

Blower motor Rear P9-2 (BK) to 13 ± 5% 120V Motor running C high speed Neutral (W)

16

FOR SERVICE TECHNICIAN’S USE ONLY

Oven Models Top/ Check Results – Results – Voltage Compo- Components Bottom/ points Resistance nent Front/Rear/ Location Side (see oven Serviceable illustration)

Thermal Rear T1-1(R/W) to Closed = Closed Closed = Closed R cutoff 306°F (170°C) (broil) L2 (R) Circuit (0.01 ) Circuit (0.01V)

Convection Convec- Front P8-3 (OR) to 8 to 12 120V Motor running S fan motor tion only Neutral (W)

Oven Convec- Front T3-2 (Y) to 19 to 38 240V Relay On / T convection tion only T2-2 (R) element DLB On

Broil element Rear T3-1(BU) to 20.9 ± 5% 240V Relay On / P T1-2(R) DLB On

Bake Rear T3-3(R) to 18 to 25 240V Relay On / V element T2-2(R) DLB On

17

FOR SERVICE TECHNICIAN’S USE ONLY

Wiring Diagram

NOTES: All voltages in the wiring diagrams are designated as End of line tester is for manufacturing purposes only. 120/240 VAC. If oven is connected to 120/208 VAC, replace 240V with 208V. Dots indicate connections or splices.

Circuit shown in STANDBY/OFF mode with oven door closed.

Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

Double Oven LCD ATLAS BOARD HMI KEYBOARD 15 PIN BU L2 L1 BK R BK (J900-1 to J900-15) 15 PIN BK 30″ BK J4-12 J4-11 J4-8 J4-7 (76.2 cm) R R BU BR 18″ OR (45.7 cm) P2-1 P2-4 Y

R BK (SMPS)14 VDC 45W P2-5 Y Y

P2-2 BU BU

P1-3 P1-4 W

P6-1 N L2 P6-2 WR P6-4 P6-5 WR BK P6

P8-3 OR CONVECT FAN

BK P8-1 M ~ BK P9-5 M ~ LS COOLING FAN V P2-1 W V P8-4 R t˚ W TEMP SENSOR P2-2 P9-2 BK M ~ M ~ HS COOLING FAN W 1080 at 21˚C (70˚F) W W 1654 at 177˚C (350˚F) t˚ W P8-5 Y M ~ P2-5 M ~ LATCH MOTOR MEAT PROBE 78k at 15.6˚C (60˚F) OR P2-6 P8-6 BK HALOGEN OVEN LIGHTS 37k at 32.2˚C (90˚F)

STROBE BR P1-5

BR BR OR OR P1-7 APPLIANCE Temperature Cutoff MANAGER 1 DOOR SWITCH (Non-Resettable) T3-2 Y Y Y

BU BU TT P1-4 T3-3 R CONV-2800W T4-3 T3-4 R LATCH SWITCH BAKE-3000W (OPERATED BY MOTOR) OR OR

T4-4 T3-1 INNER BROIL-3500W

BU BU

T1-2 T1-1 R 1080OUTER BROIL-2000W R T2-2 T2-1 R/W Temperature Cutoff (Non-Resettable)

HALL SENSE GY P3-5 R

BU P3-4 P7-3

Y P7-1 W P3-3

Y P2-8

GY BU HALL SENSE Y BK OR BR BK BK BU P6-1 R P6-2 R P6-4 P6-5

Y P6

APPLIANCE P8-3 OR M ~ CONVECT FAN MANAGER

BK P8-1

TEMP SENSOR W V P8-5 Y W 1080 AT 21 ˚ C (70 ˚ F) t˚ W P2-1 P8-6 BK LATCH 1654 AT 177 ˚ C (350 ˚ F) MOTOR W V MEAT PROBE t˚ W P2-2 M ~ 78k AT 15.6 ˚ C (60 ˚ F) 37k AT 32.2 ˚ C (90 ˚ F) W HALOGEN OVEN LIGHTS P2-5

OR P2-6

STROBE BR P1-5

BR BR OR OR P1-7

DOOR SWITCH

BU BU TT P1-4 T3-2 Y Y T3-3 R T4-3 CONV-1600W LATCH SWITCH T4-4 R Temperature Cutoff (OPERATED BY MOTOR) (Non-Resettable) BAKE-2500W

P2-3 T3-1 BU BU OR T1-1 T2-1 R/W BROIL-2650W P2-4 T1-2 R/W

T2-2

BK P7-3

P7-1 W

BK DOUBLE TC

LEGEND

Ground Plug With Receptacle AC Drive Thermo- Heating Enclosed Operated Thermal Cutoff Thermal Cutoff Motor Thermostat actuator Element Thermistor By Door (Chassis) Female With Male Light (Non- (manually

Connector Connector Resettable) Resettable)

18

FOR SERVICE TECHNICIAN’S USE ONLY

Strip Circuits

The following individual circuits are for use in diagnoses, and are shown in the ON position. Do not continue with the diagnosis of the appliance if a fuse is blown, a circuit breaker is tripped, or if there is less than a 240 +10%/-15% volt power supply at the wall outlet.

Cooktop Schematic

W Reignition BU Module BU

RR 2 1 R BR RY SW1 RG Electrodes Output R Control Input SW2 G SW3

*OR

SW4

4 3

R L Y

R N G Griddle Spare W

BK

BK 6 5

Grill Spare GND

W

R W Cooktop BK Front View Reignition BK Power W Module

Cord

L N

BK W R

GND Main – Harness Power Spare Power Cord Only To Cooktop Stand-Alone

Version *With blue connector

19

FOR SERVICE TECHNICIAN’S USE ONLY

Griddle 240V Control Wiring Diagram To Cooktop Stand-Alone and Freestanding

R P2-1 P1-1 BU/W 1320W/240V BU/W

Lamp 240V

OR W

P1-3 W W

W Griddle Infinite Switch Griddle Temperature

P1-4 V W Sensor WV V

BK P2-6 P1-6 BU/W

20

FOR SERVICE TECHNICIAN’S USE ONLY

Notes

21

FOR SERVICE TECHNICIAN’S USE ONLY

Notes

22

FOR SERVICE TECHNICIAN’S USE ONLY

Notes

23

FOR SERVICE TECHNICIAN’S USE ONLY

Software copyrighted. This product is covered by one or more of the following patents U.S. Patent Nos.

4,852,544 5,321,229 5,491,314 5,808,278 5,924,857 6,035,848 6,201,222 6,394,081 6,663,009 6,734,403 4,974,804 5,349,162 5,571,433 5,810,576 5,928,543 6,043,461 6,232,584 6,403,929 6,666,676 6,784,404 5,008,516 5,378,874 5,571,434 5,813,320 5,961,311 6,079,756 6,263,782 6,437,294 6,693,262 6,841,761 5,064,998 5,382,552 5,620,623 5,841,112 5,967,634 6,087,944 6,349,717 6,509,551 6,698,417 6,870,138 5,138,137 5,422,460 5,694,916 5,856,654 5,983,888 6,097,000 6,363,971 6,545,251 6,698,923 6,904,969 5,142,125 5,424,512 5,749,388 5,881,710 6,008,478 6,111,231 6,375,150 6,570,136 6,700,101 6,930,287 5,175,413 5,438,180 5,756,970 5,910,265 6,017,211 6,163,017 6,392,204 6,614,006 6,722,356 6,935,330 5,185,047 5,441,036 5,767,488 5,918,589

Other Patents Pending.

W10403303A W10403303A NOTE: This sheet contains important Technical Service Data. © 2011. All rights reserved. FOR SERVICE TECHNICIAN ONLY DO NOT REMOVE OR DESTROY

4/11

FOR SERVICE TECHNICIAN’S USE ONLY