tech-sheet-16025735
27″ Front Load Washer Technical Information

MAH9700A*

Due to possibility of personal injury or property damage, always contact an authorized technician for servicing or repair of this unit.

Refer to Service Manual 16025909 for detailed installation, operating, testing, troubleshooting, and disassembly instructions.

! CAUTION

All safety information must be followed as provided in Service Manual 16025909.

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

January 2005 1 DC-68-02028B 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Will Not Start 1 &3 = 11.6ohms(±7% 20°C/68°F basis), pins Plug cord into live electrical outlet. Check for 1 & 2 = 11.6ohms(±7%20°C/68°F basis), Pin2 proper voltage. & 3 = 11.6 ohms (±7% 20°C/68°Fbasis) Check fuse or reset circuit breaker. Check belt. Push any key to turn on the clothes washer. Faulty Main Control Board. Push the rotary selector knob to start the Faulty motor. washer. Close door and push the rotary selector knob Will Not Spin to start the clothes washer. Check to make sure the door is fully closed.

Check to see if the washer is in a pause or Check for water left inside the washer. If soak period in the cycle. Wait briefly for present, see Will Not Drain. machine to start. (If washer is in suds period, “SUDs” will display instead of remaining time. Perform Board Output Test or Quick Spin Test. (Before test, make sure that the tumbler Check for restricted drain system. During an is empty.) If it doesn’t tumble after the test electrical drain problem, “nd” error will occur above, check unbalanced load scenario, Main after 15 minutes. Control Board, and motor.

Check water supply is working. Check for loose connections at Machine Check water valve connections are good. Control Board, Pressure Switch, Motor, Tach Check the line filter and water valve filter. Harness and Motor Control. (CN8, CN9, CN3) Check the machine control board terminal Refer to the component testing procedure.

connections CN5, CN6 for good connections. Check motor winding resistance (CN9 pins 1&3=11.6ohms ±7%@68F, pins Replace console control board. 1&2=11.6ohms ±7%@68F, pins 2&3=11.6ohms. ±7%@68F. Leaking Make sure inlet hose connections are not No Water Fill leaking. Check for rubber gasket damage due Test water fill. Perform Board Output Test. to over-tightening. Check to make sure water supply is turned on Check standpipe for leak. Wrap a dry rag fully. around the standpipe opening. If rag becomes Check electrical circuit and connections at the wet, leak is fault of home plumbing. Be sure Water Valve, and Pressure Switch. the standpipe is capable of accepting the flow Check for kinks in inlet hoses. of water from the washer. Check for clogged inlet screens. Make sure end of drain hose is correctly Visually check hot, cold, bleach and softener inserted and secured to drain standpipe. water valves separately for fill. Check internal hose connections (fill, drain Check for low water pressure. May be systems, dispenser hoses & clamps). dependent on pressure entering home. Check rubber boot. Remove, reposition and Variations may occur due to usage in the reinstall, if necessary. home at the time machine is used. Check for possible kinked dispenser to outer Check for frozen pipes and hoses. tub hose. Hot water pressurization may force Check resistance of Water Valve coils. door open. (Normal 1.18Kohms; Check resistance of water valve coils. Check Pin #1 of CN5 and No Tumble Pin # 1,2,3,4 of CN10. Start normal cycle with an empty machine and Check for loose connections at the Pressure allow a fill to check tumble. Switch or on the Machine Control Board, Perform Board Output Test, or Quick Spin CN3. (Refer to the component Testing Test (Before test, make sure that the tumbler procedure). is empty.)

Check for loose connections at Machine Tub Full of Suds Control Board, Pressure Switch, Motor, Tach Check for restricted drain system. See Will Harness and Motor Control. (Refer to the Not Drain and Will Not Spin. component testing procedure) Check for loose wire connections at Control

Check motor windings resistance. (CN9 pins

DC-68-02028B 2 January 2005 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Board and pump. turn off the washer and unplug and reconnect

Perform Board Output Test. washer. Press any key to turn on the washer.

Use high efficiency or low sudsing detergent If LO is displayed, Main Control Board and

specially formulated for front load washers. Door Lock Switch should be checked.

Reduce detergent amount for that specific Place washer into Service Mode and check

load size and soil level. Towel loads have a for diagnostic codes 4,18 & 22.

minimal amount of soil present and typically Check electrical connections at lock switch

create more suds. assembly and Machine Control Board (CN10).

Check to see if belt is off motor and pulley. (Refer to the component Testing procedure.)

Run the clothes washer through another Perform Board Output Test. Check door

complete cycle using the coldest water, lock system for loose connections.

tablespoon of salt and no detergent. Perform Board Output Test. Check door

Wet Clothes lock system. Check the output voltage of Door Very small clothes loads can cause Lock Coil If 120V present change door Lock unbalanced loads. Add additional towels. switch, If not present, change Main Control Excessive suds may have been present, due Board. (Refer to the component Testing to not using High-Efficiency detergent. procedure.)

Reduce amount of detergent usage.

See Will Not Spin. Will Not Drain

Low Spin Speed or Drain Only was selected. Check for restricted drain system.

In cold climates check for frozen drain hose.

Will Not Lock Check for 120 VAC at the pump when a spin

Door not all the way closed or not properly cycle is selected.

aligned. Possible laundry load is too large to Check pump motor winding resistance. (14.2

close door. ±7% ohms)

Place washer into Service Mode and check Check that the machine control correctly for diagnostic codes 4,18 & 22. senses the water level in the washer. See

Perform Board Output Test. Check door Board Input Test. lock system. Check the output voltage of Door Go to Board Output Test and perform Pump

Lock Coil. If normal, change door Lock Out Test.

switch, If not normal, change Main Control Check the Machine Control Board

Board. (Refer to the Component Testing connections at CN10 (Pin 6) for the pump.

procedure.) Should see 110-120VAC.(Refer to the

Check electrical connections at lock switch component testing procedure).

assembly and machine control board (CN10). Check tub to pump hose for twist in hose.

(Refer to the Component Testing procedure.).

Wrong Water Temperature

Will Not Unlock Check that both faucets are turned on fully.

Push door closed to make sure nothing from Make sure water heater is set to deliver a

inside is pressing against it, which may keep it minimum of 120°F (49°C) hot water at the

from unlocking. tap. Also check water heater capacity and

Door locked from water level too high. recovery rate.

Opening door will result in water draining from If the water heater is located a long distance

door opening. from washer, the water line may need to be

Check for water remaining in the tub. Check purged prior to starting wash cycle.

the temperature inside the drum is higher Too Hot/Too Cold: This washer uses a

than 50°C/122°F. If water is present inside reduced amount of water, while the control

drum, refer to “Will not drain”, If there is no board meters the incoming flow to regulate

problem with temperature, check wiring of the actual temperature of the water in the tub.

Main Control Board and Door Lock Switch. This may appear to be significantly

Drain manually by removing drain hose warmer/cooler than expected.

clamp. Make sure the temperature selection is

Display shows LO. Press power Off Key to correct.

January 2005 3 DC-68-02028B

©2005 Maytag Services 16025735

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Disconnect inlet hoses from the Water Valve Consumer Information Codes and clean the valve screens of any debris. If the consumer observes codes on display, see table Noisy and/or Vibration/Walking below. Check if the washer was properly leveled and the locking nuts are securely tightened up LED Description Diagnostic against the base frame of the washer. Display code Check and determine all four of the shipping bolts and spacers have been fully removed The water level from the rear panel of the washer. fails to drop Check for proper load size and distribution. If clothes load is too small, add a few towels to below the Low balance the clothes load better. nd Water level reset 1 Check the tightness of the rear pulley bolt. Tighten if necessary. within 15

Clean floor and bottom side of washer feet. minutes, before a Check clearance. Refer to the back of machine and Installation Instruction. spin begins.

Rubber Feet Leaving Marks on Floor Door failed to

Use a pencil eraser to remove mark. LO unlock after 3 2 Walk washer into location, do not drag. attempts. Additive Cups Full of Water Continuous fill of Small amount of water in bottom of additive cups is normal. nF 12minutes. Total 3

Remove and wash Dispenser Tray, fill of 14minutes. removable Cup, and Rinse Cap. Door failed to Level washer. FL lock after3 4 Buttons do not Respond attempts. Option and Function buttons respond differently according to each cycle. LE Water sensor 8 level fault. Child Lock feature has been selected. To disable feature press and hold Wash/Rinse A fault is Temp and Spin Speed simultaneously until a beep is heard. detected in the

When display shows “End”, only the Power water level Off button will function. Press Power Off and make new cycle selections. sensor. Data

DC-68-02028B OE (frequency) E 16025735 shows the water

level is at or

above the

overflow level.

Detected a key

pressed more

E2 than 30seconds, 15 the key will be

assumed to be

stuck.

Never exceeded

dc 400rpm due to 10 an unbalanced

load.

The door has not

been opened

after two

complete wash

od cycles. Door 17

switch was not

seen open since

the last two final

spins.

4 January 2005

©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

LED Description Diagnostic While in Service Mode, the technician can cancel the Display code current cycle, set a continuous running mode, start a Open door lock 18 variety of special service tests and view diagnostic dL switch with motor 22 displays. dS running. 25 bE 29 Enter / Exit Service Mode tE Door switch is To enter Service Mode press the Chime and Extra read as open and 2E Rinse keys for three seconds or until the control E3 the door locked beeps. switch is read as 34 NOTE: The washer must be on before Service Mode Sr locked. 36 Hr 3E can be entered. 3E Motor tach signal 91 2E exists without 92 The motor speed will be displayed when started 2E motor running. (motor not running display will be 0). The present state of the machine will not be changed (i.e., the Abnormal current cycle in progress will not be interrupted and high/low temp or only the display will change). All LED’s will be turned ohm resistance off except the “Door Lock” LED. It will continue to seen. display the condition of the door lock.

Machine control To exit: is attempting to 1) Press Chime and Extra Rinse keys for 3 seconds drive the motor but is not seeing again, or any tach 2) Press Off, or response. Visual 3) Unplug the machine. Pressing the Rotary Selector check shows motor is not knob while running a test will pause the individual moving. (Locked, test, while remaining in Service Mode. Hall Sensor fault) The following table summarizes special tests and features available in Service Mode, along with System Relay methods of activation and cancellation. failure. Access Service Tests and Diagnostic Features Heater Relay failure. while in Service Mode.

Over Current is Test or Display detected. Motor won’t turn. Press LED to Press LED to

Voltage for motor Start Cancel control bus is over specified Quick Spin Press Delay Press Delay limit. start and Test Start and Rinse&Spin Voltage for motor Press Off (exits control bus is Rinse&Spin Service Mode) under specified limit. Hold Quick Press Rotary Press Rotary Spin Step Selector Selector (holds (during test) (cancels hold & predefined resumes next RPM) step)

Service Mode

Service Mode enables service personnel to verify the operation of the washing machine and diagnose problems. Service Mode can be entered in the middle of any wash cycle without interrupting the cycle.

January 2005 5 DC-68-02028B 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Test or Display Press LED to Press LED to Test or Display Press LED to Press LED to Start Cancel Start Cancel Fast Diagnostic Time- Press Press Power Code Display Press Rinse& Press Down / Temperature Off (Initial) Spin – displays Rinse&Spin Advance to start test. All Diagnostic “d” again to Next Press Press Off (also Codes Step Temperature exits Service Rotate Cycle N/A during cycle to Mode) Cycle Count Selector either Quick advance. Press No. for direction Release Rotary Service Rinse&Spin Diagnostic Press and hold Selector Cycle Press and Spin Only Code Rotary (returns to Hold Quick Temperature to resume Clear All Selector, while diagnostic code Service Cycle and Soil Level Press Off twice Diagnostic diagnostic code display) Step after starting Codes is displayed Press test Press Delay Press Soil LED/Switch Rinse&Spin Display and Chime Level a 3rd time Test and Spin Only Press Spin Software together while together Only Version displaying Press Off diagnostic Press Delay for Cycle Count codes 3 seconds (then Press Soil individual Level. Press 2 buttons to test) times for Rotate Cycle displays with Selector only 2 character clockwise, the positions. LED’s around it Press Chime will be toggled. IN Board Rotate Quick Spin Test counterclockwis While in Service Mode, press Delay and Input e, the7- Rinse&Spin keys to start a Quick Spin segment LED’s Test. Quick Spin test steps are as Test toggle. Press Rotary Cycle follows: Board Selector, all of Start spinning and after reaching a Output the LED’s maximum spin speed. Test / around the stay at maximum spin speed for 2 System Check Rotary Cycle minutes and stop Quick Spin Test. Selector will be toggled. Hold Quick Spin Step If the Rotary Selector key is pressed during Press Spin the Quick Spin test, the machine will hold at Only the next highest index speed for up to 10 minutes. At the end of 10 minutes, the Press Spin machine will resume and finish the Quick Speed Spin test. To cancel the Hold and allow the Spin Test to continue, press the Delay and Rinse&Spin keys.

DC-68-02028B 6 January 2005 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Fast Time Down Test normal Service Mode at the end of the 10 While any test or cycle is running in second period. Service Mode, pressing the Temperature key will advance the program to the next The “SC” in the display will blink as an indication of cycle stage. failure, and continue blinking until the quick service cycle test has reached the end. Any diagnostic code Cycle stages are located at key locations in the logged during this test will result in failure of the test, machine operation. As the program is advanced it but will not necessarily stop the test. During the Quick will index as follows: The end of each fill (the Service Cycle, pressing the Spin Speed key will same as the beginning of a tumble session for advance to the next step. Pressing the Rinse&Spin Wash, or Rinse); at the beginning of a drain and Spin Only keys will suspend the machine at the session; at the beginning of a spin session (at this current step for up to 10 minutes or until Delay Start position, check the water level, if over reset level, and Chime are pressed again. All LED’s should flash drain first before entering the spin function); at the on and off while the system is suspended or on hold. beginning of a fill session; at the beginning of Bleach fill; at the beginning of Fabric Softener fill; LED/Switch Test and every 3 minutes during the tumble sessions While in Service Mode, press the (Wash, and Rinses). Delay key to start a LED/Switch check. All the LED’s can be toggled or slewed by Quick Service Cycle pressing the key associated with the LED or set of While in Service Mode, pressing the LED’s. All keys (including the OFF button) must be Temperature and Soil Level key for pressed within 5 minutes for this test to pass. “PA” will 3seconds will start a Quick Service Cycle. be displayed for five (5) seconds once all keys have This will be a quick check of all systems. If display been pressed and the test is completed. Following shows od then open and close door. Pressing 20seconds of inactivity at any point, this test will exit Spin Speed will advance to the next cycle. The without any display. The Power Off switch pad must following steps are performed: Display shows be pressed twice within 30 seconds to cancel this test. “SC”. 1. Hot water for 5 seconds and then turn off. Switch Action 2. Cold water for 5 seconds and then turn off. 3. Bleach valve for 5 seconds and then turn off. Delay Start Press once 4. Dispenser softener using cold water and Chime Press 3 times bleach water for 5 seconds and then turn off. Extra Rinse Press once 5. Turn on Cold valves until the control detects Soil Level Press 3 times proper water level. During this time, tumble at Spin Speed Press 6 times 45 rpm for 5seconds in a clockwise direction, Temperature Press 6 times pause for 2seconds, tumble at 45 rpm for 5 Rinse&Spin Press once seconds in a counterclockwise direction, Spin Only Press once pause for 2 seconds. Continue pattern until Stain Treat Press once the water level is detected. Minimum time for Prewash Press once this segment to be 5 seconds. After water Extended Spin Press once height is achieved, continue tumble pattern Selector Knob Rotate 1 full revolution clockwise for another 14 seconds. If the washer is Selector Knob 1 position counterclockwise equipped, turn on heater for first 5 seconds of Start Pause Press once this tumble pattern. Advance the washer to Selector Knob Press once next step if water is not connected to Power Off Press once machine. 6. Drain and spin to maximum speed. Machine IN Board Input Test will achieve maximum speed using the safest, While in Service Mode, pressing the fastest method. 7 Spin Only key will begin the Board 7. Display a “PA” (Passed) continuously for 5 Input Test. This test turns on a specified seconds I no diagnostic codes were logged output after a key press. Pressing the during the test. Washer will return to the DC-68-02028B January 2005 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Spin Only key again cancels the test.(Display shows While in Service Mode follow chart to check in).While in Service Mode follow chart to check respective function. respective function.

When the “Rotary Cycle Selector” is set to Selection Function Display “Super Wash” and the “Rotary Cycle Selector” is pressed, the door position will be Rotary cycle Door position “OP” or “CL” displayed: “OP” if open, “CL” if closed. selector set to When the “Rotary Cycle Selector” is set to “Normal” and the “Rotary Cycle Selector” is Super Wash. Press pressed, the Lock position will be displayed: “UL” if unlocked, “LO” if locked. Rotary Selector

When the “Rotary Cycle Selector” is set to Knob. “Whites “and the “Rotary Cycle Selector” is pressed, the High water level will be Rotary cycle Lock state “UL” or “LO” displayed: “–0” if below level, “–1” if above selector set to level. The High water level is defined as the over flow water level. Normal. Press When the “Rotary Cycle Selector” is set to “Wrinkle Control” and the “Rotary Cycle Rotary Selector Selector” is pressed, the Medium water level will be displayed: “-0” if below level, “-1” if Knob. High water “–0” if below above level. The Medium water level is Rotary cycle level level. “–1” if defined as the minimum water level needed to selector set to turn the heater on. Whites. Press above level. When the “Rotary Cycle Selector” is set to Rotary Selector “Colors” and the “Rotary Cycle Selector” is pressed, the Low water level will be displayed: Knob. “_0” if below level, “_1” if above level. The Low water level is defined as the reset water Rotary cycle Medium “—0” if below level. selector set to water level When the “Rotary Cycle Selector” is set to Wrinkle Control. level. “—1” if “Hand Wash” and the “Rotary Cycle Press Rotary above level. Selector” is pressed, the level of Tub unbalance will be displayed: “UC” if balanced, Selector Knob. “UO” if unbalanced. “U0” will be displayed during the time when the machine is Rotary cycle Low water “_0” if below correcting for the unbalance; e.g. slowing down to redistribute the load or to get to a selector set to level level. “_1” if lower spin speed. Once the situation has Colors. Press above level. been corrected (i.e. the load has begun Rotary Selector tumbling or the lower speed has resulted in an acceptable amount of balance); “UC” will Knob. once again be displayed. When the “Delay” switch pad is pressed, the Rotary cycle Tub balance “UC” Balanced water temperature will be displayed in Degrees F. selector set to “UO” When the “Rotary Cycle Selector” is set to Hand Wash. Press Unbalanced “Delicates” and the “Rotary Cycle Selector” Rotary Selector is pressed, the water temperature will be displayed in degrees C (Celsius). Knob.

Press Delay switch Water Degrees F

pad. temperature

Rotary cycle Water Degrees C

selector set to temperature

Delicates. Press

Rotary Selector

Knob.

Board Output Test While in Service Mode, pressing the Spin Speed key will begin the Board Output Test. This test turns on a specified output after a key press. Pressing the Spin Speed key again cancels the test. Only one output can be “on” at any time. All outputs will be turned off after five (5) minutes of inactivity. While in Service Mode follow to check respective function. When the “Rotary Cycle Selector” is set to

DC-68-02028B 8 January 2005 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

“Super Wash” and the “Rotary Cycle rpm. Selector” button is pressed, the Main relay will be toggled (either from “on” to “off” or Pressing the “Chime” switch pad will unlock from” off” to “on”). When the “Rotary Cycle Selector” is set to the door and turn on the all the LED’s above “Normal” and the “Rotary Cycle Selector” button is pressed, the hot water valve will be the “Chime” button. This output will attempt to turned on. This output will remain on until the “Rotary Cycle Selector” button is pressed unlock one time, if safe to do so. again to turn off the output. The control will not allow the machine to fill past the High Pressing the “Temperature” switch pad will water level. When the “Rotary Cycle Selector” is set to lock the door and all the Temperature LED’s “Wrinkle Control” and the “Rotary Cycle Selector” button is pressed, the cold water will turn ON. Pressing the “Chime” button will valve will be turned on. This output will remain on until the “Rotary Cycle Selector” button is unlock the door and the all the Chime LED’s pressed again to turn off the output. The control will not allow the machine to fill past will turn ON. the High water level. When the “Rotary Cycle Selector” is set to When the “Rotary Cycle Selector” is set to “Delicates” and the “Rotary Cycle Selector” button is pressed, the bleach valve will be “Colors” and the “Rotary Cycle Selector” is turned on. This output will remain on until the “Rotary Cycle Selector” button is pressed pressed, the bleach valve and the cold water again to turn off the output. The control will not allow the machine to fill past the High valve will be turned on to check the fabric water level. When the “Rotary Cycle Selector” is set to softener fill. This output will remain on until “Hand Wash” and the “Rotary Cycle Selector” button is pressed, the pre-wash the “Rotary Cycle Selector” button is valve will be turned on. This output will remain on until the “Rotary Cycle Selector” button is pressed again to turn off the output. The pressed again to turn off the output. The control will not allow the machine to fill past control will not allow the machine to fill past the High water level. When the “Rotary Cycle Selector” is set to the High water level. “Quick Wash” and the “Rotary Cycle Selector” button is pressed, the drain pump When the “Rinse & Spin” keypad is pressed, will be turned on. This output will remain on until the “Rotary Cycle Selector” button is the Heater will be turned on if the water level pressed again to turn off the output. Pressing the “Delay” switch pad will turn on is above the Heater Safety Level. If the water the motor and the “Delay” LED. This output and the LED will remain on until the “Delay” level is below the Heater Safety Level, a switch pad is pressed again to turn off the output. When activated, the machine will warning beep will be given and the heater will tumble for 5 seconds in the CW direction, pause for 2seconds, tumble in the CCW not be turned on. The Heater output will direction for 5 seconds, pause for 2 seconds; repeating this pattern until ” Delay” button is remain on until the “Rinse & Spin” keypad is pressed again to turn off the tumbling. Note that all tumble speeds are assumed to be 45 pressed again to turn off the output.

Selection Component Function

Rotary cycle

selector set to Main Relay On to Off or Super Wash. Press Off to On Rotary Selector

Knob. Hot Water 1st press Rotary cycle Valve valve on. 2nd selector set to press valve Normal. Press off. Rotary Selector

Knob. Cold Water 1st press Rotary cycle Valve valve on. 2nd selector set to press valve Wrinkle Control. off. Press Rotary

Selector Knob. 1st press Rotary cycle valve on. 2nd selector set to

Delicates. Press Bleach Valve press valve

Rotary Selector off.

Knob. Pre-Wash 1st press Rotary cycle Valve valve on. 2nd selector set to press valve Hand Wash. Press off. Rotary Selector

Knob.

January 2005 9 DC-68-02028B 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Selection Component Function A code generated during the current cycle will be Rotary cycle 1st press displayed with the Spin Indicator LED turned “ON”. If selector set to Drain Pump Drain Pump no cycle is currently running, a code generated during Quick Wash. Press on. 2nd press the previous cycle will be displayed with the Spin Rotary Selector Motor Drain Pump Indicator LED turned “ON”. Knob. off. Press Delay switch Door Lock 1st press Cycle Count Since A Diagnostic Code pad Door Lock Motor on. 2nd Occured/Clearing Diagnostic Codes Bleach Valve press Motor While a diagnostic code is displayed, if the Rotary Press Chime and Cold off. Selector is pressed and held, the machine will display switch pad Water Valve 1 Attempt to the number of cycles since the diagnostic code Press Temperature unlock occurred. To clear the diagnostic list press the Delay switch pad Heater and Chime keys for 3 seconds while viewing the list. Rotary cycle Lock Door selector set to Diagnostic Codes Colors. Press 1st press Rotary Selector Fabric Diag. Description Trigger Action to be Knob. Softener fill. Code Press Rinse & Spin 2nd press taken switch pad valves off 1 1st press The water heater on. 2nd 2 press heater level fails to off. 3 drop below Displays “nd”

the Low Go to “Will Not

Display Diagnostic Codes No Drain Water level Drain” The diagnostic code display can be toggled on and off from Service reset within Troubleshooting Mode by pressing the Rinse&Spin 15 minutes, Section key and rotating the cycle select knob. The display will show a “d”. Rotating the Cycle Selector knob in either before a spin direction will cycle through the list of codes one code at a time with no wrap. Once an initial direction is begins. selected by the user (either Clockwise or Counterclockwise), subsequent movements of the The door Door failed to Displays “LO” Go to knob in the same direction will show older codes. If the user changes direction and turns the knob in the fails to unlock after 3 “Will Not Unlock” opposite direction, the more recent code will be displayed. If rotation is continued to the limits of the unlock attempts Troubleshooting list, the display will remain at the top or the end of the list. A pair of dashes “- -” will be displayed at the end Section of the list of codes, when the control reaches the top, it will again show “d”. A code generated during the Continuous fill current cycle will be displayed with the Spin Indicator LED turned “ON”. If no cycle is currently running, a of 12 Displays “nF” code generated during the previous cycle will be displayed with the Spin Indicator LED turned “ON”. minutes. Go to “No Water Access Other Features While a diagnostic code is displayed, if the Rotary Selector is pressed and held, No Fill Total fill of Fill” the machine will display the number of cycles since the diagnostic code occurred. To clear the diagnostic 14 Troubleshooting list press the Delay and Chime keys for 3 seconds while viewing the list. minutes. Section

4 The door Door failed to Displays “FL” Go to fails to lock lock after 3 “Will not lock” attempts Troubleshooting

Section.

5-7 Not Used

DC-68-02028B 10 January 2005 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

Diag. Description Trigger Action to be Diag. Description Trigger Action to be Code taken Code taken Water level Input signal 8 sensor fault. from water Displays “LE” 12-14 Not Used level Sensor Go to “No Water A key is Displays “E2″. Go to is out of Fill” range, Troubleshooting”. sensed to be “Membrane Pad Washer will beep and pressed more Check” Check pause the wash cycle. 15 Stuck Key than 30 connection of seconds, the keypad to control

key will be board. Replace

9 Not Used assumed to LED Board if

be stuck necessary.

The door has

Unbalance not been

detected Door switch opened after

during final Never LED – Will display was not two complete Will display “od” seen open wash cycles. Open door to clear. spin, which exceeded 400 “dc” 17 since the last Door switch three final was not seen Check door lock. 10 prevented rpm due to an Go to “Wet Clothes

the spinner unbalance “Troubleshooting

from load. Section” spins open since

exceeding the last two

400 rpm final spins

Water level in Check for loose

the machine wire connections

is believed to Clear the diagnostic

be above the Detected code and recheck; door lock if reoccurs, perform overflow level. switch open Open door Diagnostic during cycle lock switch Motor/Machine When this when not with motor Control Board expected. Test condition is First check to see 18 running. Check for faulty

Water detected, the that water valve is

E sensor level machine will not stuck. If water

fault. automatically valve is OK, check

begin water level sensor motor relay on the

pumping machine control

water out of board.

the machine

until it falls 19-21 Not Used

below the

overflow level.

Go to “Clear Door switch Door switch is detected detected open diagnostic codes” and the door Go to “Door Lock open during locked switch Test” page 9. See Disconnect and 22 cycle (when Troubleshooting not paused). is read as Will not Difficulty in reconnect the locked. Section remember reading washer power cord 11 machine memory at power supply outlet. settings If condition still

exists, replace 23-24 Not Used

machine control

board.

January 2005 11 DC-68-02028B 16025735 ©2005 Maytag Services

Troubleshooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Diag. Description Trigger Action to be Diag. Description Trigger Action to be Code taken Code Heater relay taken 25 Displays ” bE”. 36 failure. Tach signal Replace Machine Heater Relay Displays “Hr”. 3E Motor failure exists without Control Board. (Over Check signal Replace Machine current) Motor tach torque not sensed. Control Board.

signal exists command or Displays

without when not Over Current “3E”.Check the

motor expected is detected. motor windings, the

running. (Abnormal Motor won’t speed sensor,

condition turn. wiring connections,

only). or Control Board.

26-28 Not Used 40-49 Not Used

29 Sump Abnormal Displays ” tE”. 91 Voltage for Voltage for Display “2E”. thermistor high/low temp – Loose or pinched motor control motor control Replace Machine

failure or ohm wires bus is over bus is over Control Board. (Optional) resistance – Bad sump specified limit

seen thermistor limit

30-33 Not Used Voltage for Voltage for Display “2E”. Replace Machine 92 motor control motor control Control Board. Machine Displays “E3” specified bus is under

control is Evaluate wire limit specified limit

attempting to harness for loose or Exit Service Mode

drive the unhooked To exit: motor but is connections. If Motor Drive not seeing machine has 1) Press Chime and Extra Rinse keys for 3 failure separate motor 2E any tach control, perform self seconds again, or (Locked, Hall response. sensor fault) 2) Press Off, or

3) Unplug the machine. After five (5) minutes of

Visual check diagnostic motor inactivity (user key presses) in Service Mode,

shows motor test. See “Board the machine will exit the Service Mode and

is not moving. Output Test” resume normal operations. Pressing the Off

Machine key will completely exit Service Mode. If a

control does Displays “Sr”. cycle is running, cancel the cycle. Pressing not see relay Replace machine 34 System open when it control board. the Rotary Selector knob while running a test Relay failure will pause the individual test, while remaining

should. in Service Mode. A power loss during Service

Mode will cancel this mode.

35 Not Used

DC-68-02028B 12 January 2005 16025735 ©2005 Maytag Services

Component Testing Procedures

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

Component Diagnostics NOTE: For ohm checks unplug harness connector on console and test from wire insertion side of the harness

connectors.

14 12

1 9 8 1 3

1 2

4 3 1

Thermister Check Motor Check AC Power Check Check voltage at Pin #6 and #3 of CN3 Check Voltage at Pin #1 and #3 of CN5 Voltage Check = DC2.5V Resistance at Pin #1 and #2 of CN9 =11.6 Check Voltage at Pin #1 of CN5 and Pin Resistance at Pin #1 and #3 of CN9 =11.6 #1of CN6 Voltage Door Switch Check Resistance at Pin #2 and #3 of CN9 =11.6 Check = AC120V Check voltage at Pin #6 and #4 of CN3 Heater Relay Check With Door Open = DC5V Door Lock Check Check Voltage at Pin #1 of CN5 and Pin #2 With Door Closed = DC0V Check Voltage at Pin #1 of CN5 and Pin #7of CN10 of RY9 With Door Locked = AC120V When Heater Relay operates = AC120V Water Sensor Check Check Voltage at Pin #1 of CN5 and Pin #2of CN7 Check Voltage at Pin #6 and #7 of CN3 Reset water level = DC2.5V, 25.8KHz With Doo2r Locked = AC120V Check Voltage and Frequency at Pin #6 and #8 of CN3 Door Unlock Check Reset water level = DC2.5V, 25.8KHz Check Voltage at Pin #1 of CN5 and Pin #8of CN10 With Door Unlocked = AC120V

Drain Mo1tor Check

Sump Sensor Check Check Voltage at Pin #1 of CN5 and Pin #6of CN10 Check Voltage at Pin #4 and #2 of CN8 When Drain Pump operates = AC120V Voltage Check = DC0V or 3.75V Water Valve Check Check Voltage at Pin #4 and #3 of CN8 Voltage Check = DC0V or 3.75V Check Voltage at Pin #1 of CN5 and Pin#1,2,3,4 of CN10 When each Valve operates = AC120V

January 2005

©2005 Maytag Services 13 16025735

Component Testing Procedures

! WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power.

NOTE: For ohm checks unplug harness connector on console and test from wire insertion side of the harness connectors.

Motor

3

2 1

Normal resistance is 11.6 between any 2 pins on motor connector.

9 1

CN3

CN6 3 1

4 1 CN9 CN7 CN8 RY9 5 8 31 12

CN10 4 1

January 2005 14 DC-68-02028B 16025735 ©2005 Maytag Services

©2005 Maytag Services January 2005 Time (minute) Cycle Chart

Water Temp (Unit : Deg.C) Water Filling Heating Cooling SPIN Water ! WARNING / Filling Course Setting heater with Tumbling Washing Drain Intermittent 1 Intermittent 2 Final RINSE Total To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless Wash/Rinse on/off Soaking Untangling 2 110 testing requires it. Sanitary (1) 2 4 90 Super EH/C(N) 142/151 2 3 69 (1) (1) (6) (6) (7) 2 4 54 Wash 1 (1) 2 4 60 C/C(N) _ 2 3 24 1 (1) (6) (6) (7) 2 4 45 Normal 1 (1) 2 4 56 C/C 61/70 2 3 24 1 (1) (6) (6) (7) 2 4 45 Whites (1) (1) 2 4 45 W/C 95/106 2 3 24 1 (1) (6) (6) (7) 2 4 29 Wrinkle 1 (1) 2 4 45 Control W/W 95/106 2 3 24 1 (1) (6) (6) (7) 2 4 25 1 (1) 2 4 Colors H/C(N) 120/129 2 3 24 (1) (1) (6) (6) (7) 2 4 1 (1) 2 4 Delicate C/C(N) _ 2 (3) (13) 1 (1) (6) (6) (7) 2 4 1 (1) 2 4 Hand C/C 61/70 2 3 13 1 (1) (6) (6) (7) 2 4 Wash (1) (1) 2 4 W/C 95/106 2 3 13 1 (1) (6) (6) (7) 2 4 Quick 1 (1) 2 4 Wash W/W 95/106 2 3 13 1 (1) (6) (6) (7) 2 4 1 (1) 2 4 Enviro H/C(N) 120/129 2 3 13 (1) (1) (6) (6) (7) 2 4 Plus 1 (1) 2 4 C/C(N) _ 2 (3) (6) 1 (1) (6) (6) (7) 2 4 Presoak 1 (1) 2 4 C/C 61/70 2 3 6 1 (1) (6) (6) (7) (2) 4 (1) (1) (2) (5) W/C 95/106 2 3 6 _ (1) (6) (6) (7) (2) (5) _ (1) (2) (5) W/W 95/106 2 3 6 _ (1) (6) (6) (7) (2) (5) _ (1) (2) (5) H/C(N) 120/129 2 3 6 _ (1) (6) (6) (7) (2) (4) _ (1) (2) (4) C/C(N) _ 2 (3) (16) _ (1) _ _ (7) (2) (4) _ (1) (2) (4) C/C 61/70 2 3 16 _ (1) _ _ (7) 2 (4) _ (1) 2 2 W/C 95/106 2 3 16 1 (1) _ _ (7) 2 2 1 (1) 2 2 W/W 95/106 2 3 16 1 (1) _ _ (7) 2 2 1 (1) 2 2 15 H/C(N) 120/129 2 3 16 (1) (1) _ _ (7) 2 4 1 (1) 2 4 C/C(N) _ 2 (3) (15) 1 (1) (6) (6) (7) 2 4 1 (1) 2 4 C/C 61/70 2 3 15 1 (1) (6) (6) (7) _ 4 (1) (1) _ W/C 95/106 2 3 15 1 (6) (6) (7)

W/W 95/106 2 3 15 (6) (6) (7)

H/C(N) 120/129 2 3 15 (6) (6) (7)

C/C(N) _ (2) _ (6) (6) (6) (7)

C/C 61/70 (2) _ 6 (6) (6) (7)

W/C 95/106 (2) _ 6 (6) (6) (7)

W/W 95/106 (2) _ 6 (6) (6) (7)

H/C(N) 120/129 (2) _ 6 (6) (6) (7)

C/C(N) _ (2) _ (8) (6) (6) (7)

C/C 61/70 (2) _ 8 (6) (6) (7)

W/C 95/106 (2) _ 8 (6) (6) (7)

W/W 95/106 (2) _ 8 (6) (6) (7)

H/C(N) 120/129 (2) _ 8 (6) (6) (7)

C/C(N) _ 2 (3) (4) _ _ (7)

C/C 61/70 2 3 4 _ _ (7)

W/C 95/106 2 3 4 _ _ (7)

W/W 95/106 2 3 4 _ _ (7)

H/C(N) 120/129 2 3 4 _ _ (7)

C/C(N) _ 2 (3) (10) (3) (3) (7)

16025735 C/C 61/70 2 3 10 (3) (3) (7)

W/C 95/106 2 3 10 (3) (3) (7)

W/W 95/106 2 3 10 (3) (3) (7)

H/C(N) 120/129 2 3 10 (3) (3) (7)

C/_ 2 3 12 _ _ (6)

Wiring Diagram

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it.

DC-68-02028B 16 January 2005 16025735 ©2005 Maytag Services