servicepointer-w10393859-nospinorwetclothescomplaint
FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS W10393859

This Service Pointer Applies To The Following Brands: February 2011

Whirlpool® KitchenAid® Jenn-Air® Maytag® Amana® Roper® Admiral® Magic Chef®

Maytag and Whirlpool Front Load Direct Drive Washers No Spin or Wet Clothes Complaint

Model Numbers:

WFW94HEX*0 WFW95HEX*0 WFW97HEX*0 MHW6000X*0 MHW7000X*0

Serial Numbers: Prior to C053

Customer Concern: The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle.

Cause: 1-Single item loads may create an “off balance” condition that will prevent the washer from reaching full speed spin. 2-If this is not the case, the control software may be detecting an out of balance condition.

Correction: If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The software has been updated to resolve these complaints.

Model Number Control Part Number WFW94HEX*0 W10384503 WFW95HEX*0 W10384504 WFW97HEX*0 W10384505 MHW6000X*0 W10384506 MHW7000X*0 W10384507