pexscrapstandardworkinstructionw11180783a
Product Exchange (PEX) Scrap Process: Guidelines

All Product Exchange Providers are required to follow the process for any product with the disposition of “Mandatory Scrap”or “Scrap”. NEVER REMOVE the Model / Serial plate from the appliance! Do Not perform the process for any product that has a disposition of “Return to Manufacturer” (RTM) or Return to Whirlpool (RTW). These products must be returned in the exact condition, without damage, protected from further damage and with all parts and accessories.

All scrapped product must have the process completed prior to transfer to recycler. Product Exchange (PEXed) Product is the property of Whirlpool Corporation and ownership may not be conveyed,

sold, gifted or kept for use. PEX Provider is expressly forbidden to convey title for exchanged products on Whirlpool Corporation behalf until this

process has been completed, PEX units may only be conveyed as “Scrap”, or “Scrap metal” to licensed recyclers once the following process has been performed. Parts from Product Exchanged (PEXed) units may Not be sold or used and must be scrapped with the product. Whirlpool may require pictures of the completed process. These pictures will be attached to the claim in ServiceBench.

Whirlpool Corporation is requiring that you document that the product has been processed as specified in the Standard Work Instruction. This documentation should clearly show the Model/Serial tag as well as the process steps outlined.

Refer to the Service Agreement and Service Operating Guide for additional details regarding Product Exchange (PEX) Processes.

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PEX Scrap Process: Required Tools and Personal Protection Equipment

Minimum Personal Protection Equipment Gloves & Goggles

20 oz, 11″ Rock Minimum ½” Drill Pliers Permanent Hammer Marker

‘Important’

Etching Pen: Always Follow the Installation and Service Retractable Tungsten Wire Cutters ” or larger Drill Carbide Tipped Scribe Safety Instructions Provided with the product Bit and tools !!! W11180783

Refrigeration Product Exchange (PEX) Scrap: Identify Refrigerant Type

Refrigerant recovery: R600A Warning Labels R600A is Flammable PEX Provider must insure that refrigerants are recovered.

All CFC & HCFC type refrigerant R12, R22, R134 etc. In accordance with all Local, State and Federal Laws

Using the model/serial plate Identify Refrigerant Type If R600A See warning labels to right Follow applicable Technical Training W11104062

Refrigerant Oil After Removing refrigerant, determine if

the compressor has oil. If so drill a hole in the compressor, drain and recycle the oil in accordance with all Local, State and Federal Laws

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Product Exchange (PEX) Scrap procedure

Electrical Shock Hazard Always insure that the appliance is unplugged prior to completing the

scrap process. Failure to do so can result in death or injury

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Product Exchange (PEX) Scrap procedure:

Hazards from broken glass Do not break glass control panels. glass doors or cooktop surfaces. Injury from shattered glass may occur. Do not attempt to drill Glass Control panels, glass doors or cooktop surfaces. Injury from shattered glass may occur.

Make sure to use the scribe tool to mark glass. Wear safety glasses (follow the scribe manufacturer’s safety instructions).

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Product Exchange (PEX) Scrap Process:Side by Side refrigerator

6. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number

1. Determine 2. Unplug Appliance,Cut the 3. Puncture exterior 5. Drill all control 7. Take at least three pictures of the refrigerant type and power cord close to entrance doors using rock panels using unit after performing these steps. evacuate system per to cabinet hammer. minimum ” drill One picture must show the proper procedure. 4. Remove doors as a bit. model/serial plate and destruction safety precaution together.

As an example, this unit would include the control panel drill hole and the plate together.

1. Remove refrigerant/oils according to all Local, State and Federal laws. Reference refrigerant recovery procedure (For R134A or R12 see Job Aid

R112 (W10393765 [phase 2]). For R600A Systems utilize Service Pointer W10843740B . The reference materials can be found on

www.servicematters.com

2. Unplug Appliance,Cut/remove the cord close to the cabinet

3. Make a minimum ” puncture in all exterior doors and drawers (recommend rock hammer)

4. Remove doors as a safety precaution.

5. Make a minimum ” puncture in all control panels (recommend drill)

6. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number

7. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the photo’s

to the ServiceBench PEX Labor claim W11180783

Product Exchange (PEX) Scrap Process: Chest or Freestanding Freezer

1. Determine refrigerant 2. Unplug Appliance,Cut the 3. Make a minimum ” 4 6. Circle model/serial label with type and evacuate power cord close to entrance puncture in the door / Lid permanent marker, and write the system per proper to cabinet (recommend rock hammer) 5. Make a minimum word “Scrap” – DO NOT write over procedure. 4. Remove door/Lid as a ” puncture in the model or serial number safety precaution control panel 7. Take at least three pictures of the unit after performing these (recommend rock hammer) steps. One picture must show the model/serial plate and destruction together

1. Remove refrigerant/oils according to all State and Federal laws. Reference refrigerant recovery procedure (For R134A or R-12 see Job Aid R112 (W10393765 [phase 2]). For R600A Systems utilize Service Pointer W11157520 . The reference materials can be found on www.servicematters.com

2. Unplug Appliance,Cut/remove the cord close to the cabinet 3. Make a minimum ” puncture in all exterior doors or Lid (recommend rock hammer) 4. Remove doors as a safety precaution. 5. Make a minimum ” puncture in all control panels (recommend rock hammer) 6. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 7. Take at least three pictures of the unit after performing these steps. Attach the pictures to the PEX Labor Claim in ServiceBench.

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Product Exchange (PEX) Scrap Process:Top mount refrigerator

1.Determine 2. Unplug 3. Puncture exterior 5. Make a minimum ” 6. Circle model/serial label with refrigerant type Appliance,Cut the doors using rock puncture in control panel permanent marker, and write the and evacuate power cord close to hammer. (recommend drill) word “Scrap” – DO NOT write over system per entrance to cabinet 4. Remove doors as a model or serial number proper safety precaution 7. Take at least three pictures of procedure. the unit after performing these steps. One picture must show the model/serial plate and destruction together

1. Remove refrigerant/oils according to all State and Federal laws. Reference refrigerant recovery procedure (For R134A or R-12 see Job Aid R112 (W10393765 [phase 2]). For R600A Systems utilize Service Pointer W11157520 . The reference materials can be found on www.servicematters.com

2. Unplug Appliance,Cut/remove the cord close to the cabinet 3. Make a minimum ” puncture in all exterior doors and drawers (recommend rock hammer) 4. Remove the doors as a safety precaution 5. Make a minimum ” puncture in control panel (recommend drill) 6. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 7. Take at least three pictures of the unit after performing these steps. Attach the pictures to the PEX Labor Claim in ServiceBench.

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Product Exchange (PEX) Scrap Process: Undercounter Ice Maker

1. Determine 2. Unplug 3. Puncture exterior doors 4. Make a minimum ” 5. Circle model/serial label with refrigerant type and Appliance,Cut the using rock hammer. puncture in control panel permanent marker, and write the evacuate system per power cord close (recommend drill) word “Scrap” – DO NOT write over proper procedure. to entrance to model or serial number cabinet 6. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together

1. Remove refrigerant/oils according to all State and Federal laws. Reference refrigerant recovery procedure (For R134A or R-12 see Job Aid R112 (W10393765 [phase 2]). For R600A Systems utilize Service Pointer W11157520 . The reference materials can be found on www.servicematters.com

2. Unplug Appliance,Cut/remove the cord close to the cabinet 3. Make a minimum ” puncture in control panel (recommend drill) 4. Make a minimum ” puncture in the door (recommend rock hammer) 5. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 6. Take at least three pictures of the unit after performing these steps. Attach the pictures to the PEX Labor Claim in ServiceBench.

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Product Exchange (PEX) Scrap Process: Bottom Mount Refrigerator

1. Determine 2. Unplug Appliance, 3. Puncture exterior 5. Drill all control 6. Circle model/serial label with refrigerant type and Cut the power cord doors using rock panels using permanent marker, and write the evacuate system per close to entrance to hammer. word “Scrap” – DO NOT write over proper procedure. cabinet 4. Remove doors as a minimum ” drill bit. model or serial number . safety precaution 7. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together.

As an example, this unit would include the control panel drill hole and the plate together.

1. Remove refrigerant/oils according to all Local, State and Federal laws. Reference refrigerant recovery procedure (For R134A or R12 see Job Aid

R112 (W10393765 [phase 2]). For R600A Systems utilize Service Pointer W10843740B . The reference materials can be found on

www.servicematters.com

2. Unplug Appliance, Cut/remove the cord close to the cabinet

3. Make a minimum ” puncture in all exterior doors and drawers (recommend rock hammer)

4. Remove doors as a safety precaution.

5. Make a minimum ” puncture in all control panels (recommend drill)

6. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number

7. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim W11180783

Product Exchange (PEX) Scrap Process: OTR or Countertop Microwave

1. Unplug 2. Select a suitable 3. Punch door switch 4.Make a minimum ” 6. Circle model/serial label with Appliance, Cut the tool for cutting Poly receivers to prevent unit puncture in control panel permanent marker, and write the word power cord close to material and cut the from operating (recommend drill) “Scrap” – DO NOT write over model or entrance to cabinet two door switch (recommend rock 5. Tape door closed serial number actuators as shown hammer) before transporting the unit. 7. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together.

As an example, this unit would include step #3 and the plate together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet 2. Make a minimum ” puncture in all exterior doors and drawers (recommend rock hammer) 3. Remove doors as a safety precaution. 4. Make a minimum ” puncture in all control panels (recommend drill) 5. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 6. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Dishwasher

1, 2 Make a minimum ” puncture at 3 4. Circle model/serial label with permanent marker, and Unplug/remove corner of tub – one on top, one on write the word “Scrap” – DO NOT write over model or power and cut bottom (plastic & stainless) 3. Make a serial number cord if (recommend rock hammer) minimum ” applicable. puncture in control 5. Take at least three pictures of the unit after panel performing these steps. (recommend drill) One picture must show the model/serial plate and destruction together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet (If cord attached) 2. Make a minimum ” puncture at corner of tub – one on top, one on bottom (plastic & stainless) (recommend rock hammer) 3. Make a minimum ” puncture in control panel (recommend drill) 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Clothes Washer

1, Unplug/remove power and cut cord.. 2. Make a 3. Remove knobs, 4. Circle model/serial label with permanent marker, and minimum ” Snip/break the write the word “Scrap” – DO NOT write over model or puncture in control control panel serial number panel shafts (recommend drill) 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet (If cord attached) 2. Make a minimum ” puncture in / through control panel. 3. Remove knobs, Snip or break timer / switch shafts 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Clothes Dryer

1, Unplug/remove 2. Make a 3. Remove knobs, 4. Circle model/serial label with permanent marker, and write the word “Scrap” power and cut minimum ” Snip/break the – DO NOT write over model or serial number cord.. puncture in control control panel panel shafts 5. Take at least three pictures of the unit after performing these steps. (recommend drill) One picture must show the model/serial plate and destruction together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet (If cord attached) 2. Make a minimum ” puncture in / through control panel. 3. Remove knobs, Snip or break timer / switch shafts 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Freestanding, Slide In or Drop In Range

1, Unplug/remove 2. If GLASS – use 2. Not Glass: Make a 3. Remove knobs, 4. Circle model/serial label with permanent power and cut scribe write “Scrap” minimum ” puncture Snip/break the control marker, and write the word “Scrap” – DO cord.. across glass cooktop. in control panel panel shafts NOT write over model or serial number Do not break the glass. (recommend drill) 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet (If cord attached) 2. Make a minimum ” puncture in the control panel (recommend rock hammer) If GLASS – use scribe write “Scrap” across glass cooktop. Do not

break the glass. 3. Remove knobs and bend the burner knob shafts and bend oven door latch. 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Wall Oven

1, Unplug/remove 2. If GLASS – use 2. Not Glass: Make a 3. Remove knobs, 4. Circle model/serial label with power and cut scribe write “Scrap” minimum ” puncture in Snip/break the control permanent marker, and write the word cord.. across glass Control. control panel (recommend panel shafts “Scrap” – DO NOT write over model or Do not break the glass. drill) serial number

5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together.

1. Unplug Appliance, Cut/remove the cord close to the cabinet (If cord attached) 2. Make a minimum ” puncture in the control panel (recommend rock hammer) If GLASS – use scribe write “Scrap” across glass cooktop. Do not

break the glass. 3. Bend oven door latches 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Cooktop

1, Unplug/remove 2. If GLASS – use scribe 3. Remove knobs, 4. Circle model/serial label with permanent marker, and power and cut cord..For write “Scrap” across Snip/break the control write the word “Scrap” – DO NOT write over model or Electric Remove strain glass Control. Do not panel shafts serial number relief to expose the break the glass. cord and cut wires at 5. Take at least three pictures of the unit after performing cabinet. these steps. One picture must show the model/serial plate and destruction together.

1. Unplug/remove power and cut cord..For Electric, Remove s5train relief to expose the cord and cut w6ires at cabinet.

2. If GLASS – use scribe write “Scrap” across glass Control. Do not break the glass. 3. Remove knobs, Snip/break the control panel shafts 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim

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Product Exchange (PEX) Scrap Process: Trash Compactor

1, Unplug/remove 2. Make a minimum 3.Destroy the 4. Circle model/serial label with permanent marker, and write power and cut ” puncture in drawer switch. the word “Scrap” – DO NOT write over model or serial number cord.. control panel (recommend a drill) 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction together. (As shown, the destroyed drawer switch and model/serial tag should be pictured together).

1. Unplug/remove power and cut cord. 2. Make a minimum ” puncture in control panel (recommend a drill) 3. Destroy the drawer switch. 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photo’s to the ServiceBench PEX Labor claim. As shown above, the destroyed drawer switch and model/serial tag should be pictured together.

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Product Exchange (PEX) Scrap Process: Unlisted / other products:

* For an unlisted refrigeration unit, follow general process for refrigerant handling & safety.

1, If unit has 2. Make a minimum ” 3.Damage the 4. Circle model/serial label with permanent marker, and write cord,Unplug/remove puncture in control panel. cosmetic panels, the word “Scrap” – DO NOT write over model or serial power snip the cord as Remove knobs and break doors and so forth number close to the cabinet as switch shafts. to deter further use 5. Take at least three pictures of the unit after performing possible. of the product. these steps. One picture must show the model/serial plate and destruction together.

1. Unplug/remove power and cut cord. 2. Make a minimum ” puncture in control panel. Remove any knobs and break the switch shafts. 3. Damage the cosmetic panels, doors and so forth to deter further use of the product. 4. Circle model/serial label with permanent marker, and write the word “Scrap” – DO NOT write over model or serial number 5. Take at least three pictures of the unit after performing these steps. One picture must show the model/serial plate and destruction.Attach the

photos to the ServiceBench PEX Labor claim.

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